Job Details

POSITION SUMMARY

Our Customer Service Representative / Admin. Support will join the dynamic CSR team working closely with HEC Salespersons, schedule site inspections, pull HECO installation permits, contact Homeowners Associations, and assist with pre-installation administrative duties.

ESSENTIAL FUNCTIONS

• Telephone etiquette to professionally interact with internal and external clients
• Operate a personal computer and business software applications; MacOS preferable
• Work closely with the HEC Sales team to ensure quality customer care
• Resolve issues, provide accurate information, or explain the process
• Ensure maximum customer respect and attention to quality service
• Perform additional assignments and special projects to meet company goals

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

• Fluent oral and written English communication skills with ability to read with understanding
• Strong attention to detail, communication and troubleshooting skills
• Ability to speak/hear clearly in person and on the phone
• Ability to always remain respectful and professional
• Strong ability to multi-task and handle competing priorities at once
• Operating knowledge of personal computers, MacOS is preferrable
• Strong ability to work well with others in a team atmosphere

· Possess a positive attitude, strong work ethic, be reliable, punctual, and willing to contribute to a positive work culture

WORKING CONDITIONS

• Sitting for extended periods of time in an air-conditioned office
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• Ability to lift to 30 pounds (case of paper or files)

MINIMUM QUALIFICATIONS

• High School Diploma or GED equivalent
• 18+ years old of age
• Ability to pass pre-employment and random drug testing throughout employment

PREFERRED QUALIFICATIONS

• 2 years of customer service experience
• General knowledge of solar installation and services
• Experience working with HECO, Dept. of Planning & Permitting, Home Owners Associations, and pulling permits