Job Details

Program Guide Featured

  2022-08-30     Pacific Quest     301 Kalanianaole St     38,000 - 42,000 year  

Pacific Quest is seeking a Program Guide to join the team in Hilo, Hawaii

$500 bonus potential, Comprehensive Healthcare, 401K

Pacific Quest is an outdoor therapeutic program for struggling teens and young adults, located on the Big Island of Hawaii. Pacific Quest offers a clinical, yet holistic approach to treatment, moving beyond traditional wilderness therapy, and teaching sustainable life skills.


Program Guide positions are responsible for the direct supervision, safety, health, and wellbeing of the students while implementing the program curriculum and facilitating therapeutic weekly treatment plans. The Guide role's primary purpose is to learn the program and the necessary hard and soft skills while providing support to other members of the Program Guide team and following the direction of the Program Manager, Field Managers, and Program Supervisors.


  • Uphold safety, supervision, and monitoring of students in accordance with Program Policy
  • Learn and articulate the Pacific Quest mission, guiding principles, and curriculum
  • Effectively communicate with students in a group setting and direct student groups toward common goals
  • Demonstrate flexibility with camp placement, program, location, and student supervision assignments
  • Observe and identify the needs of individual students and the group to create a physically and emotionally safe and supportive environment
  • Role model program expectations at all times, which includes upholding our diet and wellness standards while at work
  • Build and maintain rapport with students while holding boundaries that further therapeutic outcomes
  • Maintain client confidentiality
  • Keep appropriate boundaries related to self-disclosure, avoid teaching or speaking about controversial beliefs while at work including but not limited to political, religious, medication, diet, or lifestyle choices
  • Maintain professional appearance and attitude in accordance with Program Policy
  • Ensure all work locations & common areas are clean and organized, as well as following all COVID-19 protocols
  • Participate in professional development through mandatory and voluntary monthly in-service training


  • Must provide and maintain current CPR/First Aid certification. CPR certifications must be from a classroom training. Wilderness First Aid & Wilderness First Responder are acceptable.
  • Able to pass a thorough background check and drug screen.
  • Ability to work in a constant state of alertness and in a safe manner.
  • Provide annual physical and TB clearance to meet the physical requirements of this position.
  • Valid driver's license with clean record.
  • Proof of COVID-19 vaccination required


  • Bachelor's degree preferably in Psychology, Sociology, Social Work, Farming/Agroecology, or Outdoor Education/Leadership OR a minimum of three years relevant experience.
  • Experience in Rites of Passage, Education, Horticultural Therapy, Health and Wellness, 12 Step Recovery, Gardening, and/or experience in Therapeutic Settings such as Wilderness Therapy or Residential Treatment Centers.
  • Minimum preferred age is 21


Workweek schedules and various shifts are available and will be determined based on operational needs. Typical Guide shifts are as follows:

  • Guide and Lead Guide: 7am-9:30pm and are an average of 10-12 hours per day on a 4-day shift
  • Work hours may be adjusted due to operational needs
  • Employees will clock in 10 minutes before their scheduled shift and be prepared to enter direct care at the start of their shift
  • Overtime may be required until relief staff is on-site, or if extra staffing is needed.


  • $38,000-$42,000 yearly DOE
  • Hourly
  • 401(k)
  • Comprehensive Healthcare
  • $500 Bonus Potential


The role of a Program Guide is physically demanding, please communicate in writing any accommodations you may need related to the following parameters: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, climbing stairs, walking up inclines and on uneven terrain may be required for long periods of time. Additional physical requirements may include lifting and or moving up to 50 pounds.


Please visit our Career page for our Online Application:

Do not contact this company in solicitation of any product or service.

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