The Trainer/Outreach Worker is responsible for providing direct services to Lanakila Meals on Wheels' program participants by developing, coordinating, and conducting digital literacy classes and other designated recreation/activities in-person and virtually, and conducting outreach. The Trainer/Outreach Worker supports the mission, vision and values of the organization, and upholds and enforces the guidelines and policies of the organization, and demonstrates Lanakila Pacific’s values of teamwork, excellence, achievement, and motivation in all personal interactions and exemplifies Lanakila’s STAR service standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Position Specific Duties
- Independently conducts digital literacy classes and other designated recreation/activities to seniors. The digital literacy classes cover the basic skills for using mobile, tablet, and other internet capable devices following the approved curriculum.
- Maintains a positive learning environment. Conducts in-person and virtual classes/sessions in ways that are conducive for senior-learning and inclusion. Be open to feedback and constructive criticism to continuously refine instructional methods and curriculum.
- Represents the program in handling complaints and timely and appropriately addresses program and participant issues and grievances. Addresses any inappropriate participant behavior. Counsel's participants and, with supervisor approval, terminates participants when appropriate.
- Develops and updates the class curriculum to meet the needs of the participants and ensure the curriculum is up-to-date and relevant. This may include developing or updating lesson plans, handouts, presentations, etc.
- Assists in recruiting guest speakers and resources for in-person and virtual group sessions, facilitating discussions, verifying attendance, delivering meals, recording service units for billing, etc.
- Promotes the Lanakila Meals on Wheels services in-person, by phone, email, and other means available with the goal of recruiting program participants.
- Screens and assesses potential participants to determine preliminary program eligibility.
- Completes intakes, assessments, reassessments, applications, and other documents as needed to assist participants in becoming eligible and applying to receive program services. Make recommendations and assist with referrals to other appropriate services as needed.
- Communicates to applicants regarding eligibility status and make recommendations and assist with referrals to other services if ineligible for program.
- Follows up with active participants periodically to support participants maintaining services and assess if needs have changed.
- Timely and accurately completes program reports including, but not limited to rosters of attendance, length of sessions, participant assessments and feedback, guest speaker/activity details, meal deliveries, and outreach efforts. Supports the preparation of data/reports for billing and service evaluation.
- Develops and maintains positive rapport with program participants, host facility staff, volunteers, guest speakers, and community supporters.
- Effectively communicates with LMOW staff and host sites, including any updates or changes in schedule, participants, emergency requests, or other service issues. Collaborates and coordinates with other team members needed to achieve program or organizational goals.
- Creates and maintains a fiscally responsible work environment, eliminating waste and efficiently utilizing resources.
- Responsible for the security of all assets assigned.
- Scheduled to work 5 days a week. Monday to Friday, typically starting between 7:30 am and 9:00 am. Work schedule will vary. May be required to work outside of normal business hours including weekends and holidays to meet operational needs and contract requirements.
- Indoors, office setting, production areas including inside walk-in reefer/freezer. Outdoors in various residential, in home, and community settings. Will travel to provide services, distribute meals, outreach, etc., as required.
- Advanced proficiency in MS Office or comparable programs.
- Other standard office equipment, i.e., copier, phone, etc.
- Company vehicle.
- Education: An associate degree from an accredited institution in Education, Communication, Social Work, or another related field. A high school diploma or Certificate of Completion or equivalent plus years of experience with direct supervision of people, training/teaching/facilitating adults, experience in human service agency or related field may qualify to be substituted on a year-to-year basis for the education requirement.
- Experience: Two years of training/teaching/facilitating experience; preferably adults in a classroom setting.
- Clearance/Certification: 1) TB clearance, 2) Criminal background check, 3) Pre-employment drug and alcohol testing, 4) Child Protective Services/Adult Protective background check.
- CPR/First Aid Certification, Department of Health Food Handlers Safety (Obtain on the job)
- Valid driver’s license and clean driver abstract.
- Experience: One year working in a human services program or direct customer service serving the elderly and/or disabled; one year of work experience leading group recreation/activities; one year of work experience recruiting/outreaching/marketing/sales.
**Effective September 6, 2021, Lanakila Pacific has implemented a mandatory COVID-19 vaccination policy. All employees and new hires must provide proof of being fully vaccinated or obtain an approved medical (in accordance with the Americans with Disabilities Act) or religious (in accordance with Title VII of The Civil Rights Act of 1964) exemption as an accommodation.**
Lanakila Pacific is an equal opportunity employer. As part of our mission, we strongly encourage individuals with challenges or disabilities to apply. Lanakila Pacific is a drug-free & alcohol-free workplace. https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf