JOB TITLE: Patient Services Representative
REPORTS TO: Lead Patient Services Representative
The Patient Services Representative helps to maintain efficient workflow in administering the day to day activities of the health center front office. It involves many responsibilities from providing excellent customer service, collecting patient demographic information, verifying and checking insurance and eligibility, coordinating referrals, and managing provider schedules.
High school graduate or equivalent. A level of post-secondary education is preferred. A minimum of one year working in a medical office with knowledge of medical terminology and basic knowledge of common medications and billing procedures is preferred
Provides superior customer service to patients and associates in person, on the telephone, and via text-messaging and email
Operates in assigned role(s) in accordance with job duties, policies and procedures
Verify patient’s demographic information
Ensures adequate supply of all patient service forms
Maintains high quality of service even during peak service times
Accurately processes registration documents and indexes in a timely manner
Ensures medical records are prepared for the next day appointments
Assists with productivity and working with the clinical staff and medical providers
Continually work with clinical team to identify ways to provide efficient and effective care
Maintain an effective and efficient work environment
Maintains clean, presentable, and safe/clutter-free patient areas (reception area, waiting room, walk areas, etc.)
Ability to multitask and critically think through daily workflow, appropriately prioritizing tasks at hand
Other duties as assigned
EXPECTATIONS OF EMPLOYEE
Works within the context of Wahiawā Health’s mission statement:
“In the spirit of Aloha and compassion, Wahiawā Health provides access to affordable, quality health care and wellness services to promote a healthy community.”
Adheres to Wahiawā Health Policy and Procedures
Acts as a role model within and outside Wahiawā Health
Performs duties as workload necessitates
Maintains a positive and respectful attitude
Communicates regularly with supervisor about Department issues
Demonstrates flexible and efficient time management and ability to prioritize workload
Consistently reports to work on time prepared to perform duties of position
Meets Department productivity standards
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit at desk or chair; use hands to handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or climb stairs. The employee must occasionally lift and/or move up to 10 pounds.
Wahiawā Health is committed to ensuring the delivery of quality care through continuous evidence-based improvements. The Patient Centered Medical Home (PCMH) model standards, a nationally recognized evidence-based model for quality improvement and quality care, are used to demonstrate quality at WH. All employees are a part of PCMH and are required to actively participate in quality initiatives, including trainings and evaluation projects. Employees are expected to demonstrate and promote team-based and patient centered interactions with other staff members and patients/members/clients.
JOB TYPE: Full-time, non-exempt
Do not contact this company in solicitation of any product or service.