Job Details

Guest Service Agent Featured

  2020-01-17     Paradise Bay Resort     47-039 Lihikai Dr.  


*Day and Night Audit shifts

*Providing excellent customer service to guests.

*Providing information to guests about hotel policies, services, and amenities.

*Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

*Selling rooms to "walk-in" customers.

*Entering/changing reservation information on the computer system.

*Posting charges to guest accounts.

*Processing payments from guests.

*Making necessary corrections to guest accounts.

*Informing housekeeping department about room status/availability.

*Listening for and responding to guest complaints.

*Maintaining daily logs.

*Balancing shift work and cash drawers.

*Closing and balancing all room accounts.

*Counting and balancing cash and credit card receipts.

*Investigation or analyzing out-of-balance situations.

*Making adjustments or corrections to accounts as needed.

*Completing various computer audit reports

Our Boutique Resort

Paradise Bay Resort is an intimate "village" like hotel and resort community overlooking breathtaking Kaneohe Bay and framed by the majestic Ko'olau Mountains. The resort captures the essence of magnificent Hawaiian beauty and enhances the natural surroundings. We provide a destination for people from all over the world to enjoy and experience Oahu's Tropical Windward Coast, in a respectful and environmentally conscious way.

Come to a very special place where you feel you belong and where our attentive staff will show you the meaning of Aloha and warm hospitality.

Experience one of the last remaining examples of True Hawaii where you will leave informed, rejuvenated and inspired.

Our Values

∞Ho'okipa - The value of warm hospitality. We will delight our guests by providing personalized service excellency and sharing our spirit of Aloha. We will provide a sense of belonging and be your home away from home.

∞Lokahi - The value of teamwork. Our greatest asset, and the key to our success, is our people. Satisfying our guests depends on the collaboration and cooperative efforts of our whole team, and respecting each others contribution and importance is necessary.

People who work together achieve more.

∞Pono - The value of integrity, rightness and balance. We succeed when decisions are based on clear understanding of and belief in what we stand for, who we are and what we do.

∞Malama - The value of stewardship. An ecologically mindful place integrating the built environment with a unique natural setting. Inspired and informed by the history, practices, and topography of the area. We offer our guests unique cultural and educational opportunities, and a deliberate engagement with local partners on projects that protect, preserve, and enhance local culture and ecology.

∞Kuleana - The value of responsibility. From Kama'aina to visitors, Paradise Bay Resort will show Aloha to all. Our programs and partnerships present a number of opportunities to benefit the environment, culture, animals and people of Oahu. Inspiring cooperation, education, and responsibility.

Do not contact this company in solicitation of any product or service.

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