Job Details

Job description:

Job Overview
We are seeking a dedicated and personable Guest Service Sales associates to join our team in providing exceptional hospitality and guest relations at our resort. The ideal candidate will create customized guest treatments and experiences for our guests, with an overriding emphasis for exceptional customer service.  Ensuring that every guest feels welcomed and valued throughout their stay. This role is pivotal in creating memorable experiences for our guests and involves various responsibilities at the front desk. Position includes phone sales, as well as poolside sales.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out processes.
• Poolside interaction with guests, service and product sales.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring satisfaction.
• Maintain accurate records of guest information and reservations using spa software.
• Process payments and manage billing inquiries efficiently.
• Guest interaction both in spa and various other areas on property
• Uphold high standards of cleanliness and organization at the front desk area.

Requirements

• Previous experience in sales, hospitality or customer service is preferred.
• experience in commission plus hourly preferred
• Exceptional problem-solving skills with a friendly demeanor under pressure.
• A commitment to providing outstanding service in a fast-paced environment.
• Attention to detail and the ability to multitask effectively.

Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Koloa, HI 96756 (Required)

Ability to Relocate:

• Koloa, HI 96756: Relocate before starting work (Required)