Position Summary 

Provides culturally responsive health outreach services to Native Hawaiian individuals and families on the island of Oʻahu to improve overall health, wellbeing, and quality of life. Under the direction of the Client Services Manager, the Community Health Worker (CHW) delivers services within community-based programs that include client identification, outreach, and health promotion and education activities. As a trusted community member, the CHW serves as a vital bridge between community members and health and social service providers to improve access to care, promote healthy lifestyles, and support positive health outcomes. The CHW works collaboratively with Ke Ola Mamo (KOM) staff to identify and address client needs.

Essential Duties and Responsibilities 

1. Identify individuals and families who are eligible for Ke Ola Mamo services in accordance with grant goals, objectives, and program requirements.
2. Conduct community outreach activities, including door-to-door and site-to-site engagement, to locate and communicate with potential clients.
3. Visit individuals and families in their homes and community settings to explain available supportive services, programs, and resources.
4. Maintain accurate and timely records of all client contacts, services provided, and follow-up activities, including case management documentation.
5. Present information about Ke Ola Mamo services to neighborhood groups and community organizations to build rapport, increase awareness, and promote services.
6. Attend community meetings, health fairs, and events as requested by the Client Services Manager to represent Ke Ola Mamo, understand community issues, and build relationships with community members. 
7. Network and collaborate with community agencies, service providers, and partner organizations to support outreach, referrals, and service coordination.
8. Assist with and participate in health promotion and health education activities that support healthy lifestyles and disease prevention.
9. Explain programs, procedures, and services to potential clients, and respond to general questions. Provide client services that include assessment and reassessment, coordination of provider services, and development of individualized care or service plans within established timeframes, in collaboration with outreach staff.
10. Distribute outreach, informational, and educational materials (e.g., flyers, brochures) to inform Native Hawaiian individuals and communities about available services and resources.
11. Provide feedback to health care and social service providers regarding opportunities to improve service accessibility, acceptability, and cultural responsiveness.
12. Prepare, maintain, and update client records using designated tracking systems and databases to support client follow-up and service delivery. Ensure confidentiality of client information and share information only with client authorization, in compliance with HIPAA and organizational policies.
13. Collaborate with administrative and clinical staff at all levels to support the development and implementation of programs that promote health, wellbeing, and access to care.
14. Ensure compliance with all applicable federal, state, and local laws, rules, regulations, and organizational policies and procedures. 

Other Duties and Responsibilities

1. Attend monthly staff meetings
2. Routinely use the Ke Ola Mamo (KOM) database and other computer systems, including email, internet, word processing software, and electronic health records (EHR).
3. Perform other related duties and responsibilities as assigned by the Client Services Manager.
4. Collect data, as needed, to assist in identifying community health needs and supporting program planning and evaluation.
5. Participate in ongoing training and professional development activities as required.
6. Prepare and submit monthly status and activity reports to the Client Services Manager.

Working Conditions 

Indoors and outdoors, under a variety of conditions in the community. 

Working Hours 

Normally 8:00 a.m. to 5:00 p.m., Monday through Friday.  Some evening and weekend work may be required, dependent on requirement of position duties and responsibilities. 

Equipment Use 

Computer, copier, telephone, and other standard office equipment; KOM 7 passenger van; KOM mobile unit

Mental Demands 

Use of initiative, judgment, problem solving, and following or interpreting established policies and procedures.  Work under occasional deadlines or pressure; dealing with difficult people or situations involving complex issues; establishing and maintaining cooperative and productive work relations; complying with KOM Code of Ethics. 

Communication Demands 

Requires strong verbal and written communication, which entails preparation of oral and written reports, memos and other communications in a clear, concise and professional manner; ability to meet people with ease; communicate the written and spoken work with tact, diplomacy, and/or authority when necessary. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handlee or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds; assist clients with mobility problems.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Qualification Requirements (Knowledge, Skills and Abilities Requirements)

1. Demonstrated knowledge of Native Hawaiian cultural values, practices, and traditions as they relate to the delivery of health and social services.
2. Knowledge of community-based health, social service, and human service agency resources.
3. Knowledge of community needs, strengths, and challenges affect health and wellbeing.
4. Knowledge of technology, automation, and basic computer applications used in service delivery and documentation.
5. Knowledge of the principles and practices of effective community health outreach, engagement, and case management.
6. Working knowledge of software applications used by Ke Ola Mamo (KOM), including electronic case management and electronic health record (EHR) systems such as ECW.
7. Skill in integrating Native Hawaiian cultural sensitivity and cultural humility into all aspects of service delivery.
8. Ability to advocate effectively on behalf of clients by identifying and locating resources to address client needs; connecting clients to appropriate services; assessing client progress; evaluating the effectiveness of care or service plan interventions; and ensuring timely and appropriate service delivery.
9. Ability to accurately document interactions with clients and service providers to support communication, continuity of care, and reporting requirements.
10. Ability to speak effectively before community members, neighborhood groups, and professional audiences.
11.  Ability to perform outreach services in a variety of community settings, including home and site-based environments.
12. Ability to prepare, maintain, and manage reports, records, and documentation in an organized, accurate, and timely manner.
13. Ability to work effectively and independently with clinical and administrative managers, coworkers, and staff within KOM, as well as with community leaders and providers or agency representatives.
14. Ability to establish and maintain effective, respectful, and collaborative working relationships with employees, partner agencies, and the public.
15. Ability to maintain composure, professionalism, and sound judgment under time constraints and when serving clients with complex needs.
16. Ability to maintain accountability, professionalism, and strict confidentiality in accordance with HIPAA and organizational policies.
17. Ability to prioritize tasks, manage time effectively, and demonstrate integrity, reliability, and high ethical standards.

Other Requirements

1. Possession of a valid driver`s license and access to a personal vehicle for work-related travel, with proof of adequate automobile insurance coverage. Use of a company vehicle may be permitted for official organizational business.
2. A current driver`s abstract with no moving violations within the past three (3) years.
3. Valid COVID‑19 vaccination documentation at the time of application, in accordance with organizational and public health requirements.
4. Valid tuberculosis (TB) clearance within one (1) year prior to employment.

Education and Experience Requirements

1. Associate or bachelor`s degree in human services or a related field preferred but not required.
2. Minimum of two (2) years of general work experience involving regular interaction with individuals and communities, demonstrating the ability to:
   1. Establish and sustain positive relationships
   2. Provide and elicit pertinent information
   3. Recognize and identify basic human needs and motivations
3. Minimum of two (2) years of experience working with Native Hawaiian populations, community agencies, health care providers, and insurers.
4. Computer literacy, including working knowledge of Microsoft Office applications, and the ability to learn and use Ke Ola Mamo`s Electronic Health Record (EHR) system.
5. One (1) year of work experience with the State of Hawaiʻi Med‑QUEST program preferred.
6. Any equivalent combination of education, training, and experience provides the knowledge, skills, and abilities required to perform the essential functions of this position.

Performance Expectations

Purpose of Performance Expectations clarify priorities, align daily work with nationally recognized Community Health Worker (CHW) roles and competencies, and support accountability, supervision, professional development, and HRSA compliance. 

1. Workload Distribution At least 70% of monthly work hours must be spent conducting field-based outreach and community engagement. No more than 30% of monthly work hours may be spent on office-based duties, including documentation, meetings, and planning. 
2. Conduct neighborhood outreach and provide Ke Ola Mamo (KOM) presentations 2–3 times per week. Document outreach activities in the designated tracking system. 
3. Attend at least one (1) community event during an evening or weekend monthly. 
4. Facilitate, co-facilitate, or assist with one (1) educational class per month.
5. Canvass regularly to promote KOM services and identify community needs. 
6. Host or co-host one (1) community event every six (6) months. 
7. Complete a minimum of 10-20 intakes. 
8. Performance Monitoring and Improvement Performance will be monitored through supervision, documentation audits, and outcome tracking. 
9. A Performance Improvement Plan (PIP) may be implemented when expectations are not met to support improvement and successful performance.

As employees gain experience and proficiency over time, they are expected to refine their skills, improve outcomes, and demonstrate initiative by exceeding baseline performance expectations. Staff are encouraged to challenge themselves, pursue excellence, and contribute meaningfully to the advancement of Ke Ola Mamo`s mission and the wellbeing of the communities we serve.

Any salary adjustments based on performance, when applicable, are contingent upon consistently achieving performance outcomes that exceed expectations or demonstrate exceptional performance above a satisfactory level.