POSITION TITLE:  Professional Standards Administrative Specialist

DEPARTMENT: MEMBER SERVICES

FUNCTION

Assists and provides support to the Professional Standards Administrator (80%) and the Member Services Department (20%).

RESPONSIBILITIES

PROFESSIONAL STANDARDS

• Assists and works with the Professional Standards Administrator.
• Understands the NAR Rules and Regulations as enumerated in the Code of Ethics and Arbitration Manual (as in agreements with other Boards and staff requirements and criteria) 
• Supports committees and assists to assure consistency with the interpretation and application of the REALTOR® Code of Ethics and Standards of Accountability.
• Prepares and distributes the agenda and takes minutes for Professional Standards committees.
• Coordinates and schedules meeting logistics, including Zoom and in-person, for Professional Standards committees (e.g.. room set up and food & beverage). 
• Provides administrative support for mediations and hearings. 
• Handles intake for professional standards inquiries via email, phone, walk-ins.
• Assists with administration of the Ombudsmen service, including initial intake, assigning an Ombudsman, and follow-up. 
• Assists with Mediation case management, including scheduling, follow-up, drafting scripts/agreements/settlements, and logistics.
• Assists with scheduling parties, hearing panelists, and legal counsel for hearings. 
• Complies with the records retention procedures for Professional Standards files.
• Track Professional Standards cases in an electronic database for history and statistics, abeyance cases and sanction compliance. 
• Follow up with the parties via written correspondence on abeyance and sanction completion cases. 
• Keeps statistics on number of cases filed; most violated articles of the Code of Ethics.

Member services department

• Updates the department`s meeting calendar and daily attendance.
• Sets up Zoom meetings for department staff, as needed.
• Arrange travel and related arrangements for the department staff, as needed.
• Process financial reports for the department staff (e.g. expense reimbursements, auto mileage, travel expenses, vendor invoices, professional standards receipts and expenses, etc.).
• Meet critical deadlines. 
• Provides administrative support for Member Service department staff, as needed. 
• Assigned to Emergency Telecommute during office closures
• Other duties as assigned.

SCOPE OF POSITION

• Reports to the Professional Standards Administrator 
• Works closely with Member Services Department, committee members, membership, HBR Staff, and the Public.
• Maintains strict confidentiality with Professional Standards and Membership matters.

KNOWLEDGE, SKILLS AND EDUCATION

• Minimum 2 years` experience providing administrative support.
• Ability to communicate clearly and effectively with diplomacy and discretion.
• Accuracy in work with minimum supervision.
• Excellent organizational skills, ability to prioritize and multitask.
• Excellent customer service skills in person, over the phone and email.
• Ability to work in a fast-paced environment and work as a team.
• Proficient in the use of PC, Microsoft Office programs, Internet and other office equipment.
• Physical demand: Ability to lift 20 lbs. and sit for long durations.

FLSA CLASSIFICATION

Non-Exempt position.

Send resume to: personnel@hicentral.com