Job Details

Please apply directly on the RCUH website to be considered for the position.

PDC JUNIOR QUALITY ASSURANCE ENGINEER/IT HELPDESK TECHNICIAN – ID# 224840. 

CLOSING DATE: December 11, 2024, or until filled. Applications received after this deadline may be considered only if the position is not filled or up to the date a selection has been approved by the RCUH (whichever comes first). INQUIRIES:  Scott Okada 808-891-0525 (Maui). 

Regular, Full-Time, RCUH Non-Civil Service position with the Pacific Disaster Center (PDC), located in Kihei on the island of Maui, Hawai‘i.  Continuation of employment is dependent upon program/operational needs, satisfactory work performance, availability of funds, and compliance with applicable Federal/State laws. 

MONTHLY SALARY RANGE:  $5,000 - $6,100/Mon. 

DUTIES:  Documents, executes, and maintains software test plans, and the supporting Quality Assurance (QA) functions across Pacific Disaster Center`s (PDC) various platforms (including mobile). Responsibilities include developing manual and automated test cases and modifying test scripts and revising automated test scripts for new versions of the software, following the established test and QA processes. Documents and tracks test results, software compatibility matrix, and related release notes for an integrated software test environment, providing an accurate quality assessment of the software products (including mobile), following test and QA processes. Assists in supporting local and remote users with workstations, laptops, and servers. Installs, configures, and troubleshoots PDC`s client workstations, laptops, and servers. Acts as an initial point of contact for all customer support requests received at the helpdesk, including both local and remote employees and PDC customers. Provides Tier 1 and helpdesk support, as required:  Assists the customer-facing team with Tier 1 and helpdesk technical support (including 24/7 stand-by support during operations or disaster events). This necessitates a solid technical grasp of the software product line. Acts as a resource among cross functional teams to identify challenges and recommend and implement technology solutions. Develops and maintains documentation regarding computing infrastructure, including standards and procedures, and asset information. Coordinates training of PDC staff members on how to use the IS/IT tools and systems of the Center. Contributes to the development, implementation, and maintenance of software releases and associated product management processes to include release plans, schedules and features, product content, and preparation of release documentation. Participates in interfacing with both software development and customer facing teams as part of an enterprise-wide approach to the Release Management (RM)/QA process.  Identifies and clearly describes anomalies detected. Provides concise and complete supporting data.  Performs functions within institutional RM processes implemented across all areas of PDC (e.g., data, applications, dynamic data processing, cybersecurity documentation, etc.). Communicates with computer hardware and software vendors/contractors to maintain knowledge of computational hardware and software technologies. Evaluates and recommends software and hardware technologies, including technology requirements to managers and staff. Follows acquisition processes for ordering equipment and software. Maintains the inventory of said equipment. Provides a range of services to plan and coordinate procurement of network and system equipment for the PDC Maui facility, to oversee such equipment management including tracking the inventory and associated logistical requirements.  Supports overall security infrastructure.  Sets up enterprise user accounts, file services, print services, backup systems, and other general IS/IT within the office environment. Identifies problems with the office`s computing, communication, and IT network infrastructures and provides solutions. Evaluates and reviews the overall integration of these solutions. Maintains general IS/IT equipment including the phone system, conference room computers, and projectors, etc. 

PRIMARY QUALIFICATIONS: 

EDUCATION

Bachelor`s Degree from an accredited four (4) year college or university in Computer Science, Mathematics, Engineering, Science, or related field. 

EXPERIENCE

Up to one (0-1) year of experience in software development or software testing.

KNOWLEDGE

Knowledge of the Cloud Development. Knowledge of Windows or Unix (and familiarity with the other). Knowledge of the bug-tracking process and programming or scripting languages. Knowledge of Python, Php, CSS, C++ or Java/JavaScript is a plus.

ABILITIES & SKILLS

Strong problem-solving and troubleshooting skills. Ability to analyze and understand complex systems.  Strong attention to detail, and passion for deploying quality products, and the ability to communicate with personnel from a variety of disciplines and technical levels. Strong written and verbal communication skills.   Motivated and eager to work independently or with a diverse team of customers, engineers, developers, and testers. Ability to understand the customer`s User Experience (UX). Post Offer/Employment Condition: Must be able to complete the UH Information Security Awareness Training (ISAT) within two (2) weeks from date of hire, and re-certify every twelve (12) months. 

PHYSICAL/MEDICAL DEMANDS

Ability to lift thirty (30) pounds of computer equipment and supplies.

POLICY/REGULATORY REQUIREMENT

As a condition of employment, employee will be subject to all applicable RCUH policies, procedures, and trainings and, as applicable, subject to University of Hawai‘i's and/or business entity's policies, procedures, and trainings.   Violation of RCUH's, UH's, or business entity's policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.). 

SECONDARY QUALIFICATIONS:   

Knowledge of programming languages and AWS cloud services. Experience with automated testing. Knowledge of Geospatial Information Systems (GIS) and relational databases.

APPLICATION REQUIREMENTS: Please go to https://www.rcuh.com/work/careers/. You must submit the following documents online to be considered for the position: 1) Cover Letter, 2) Resume, 3) Professional References, 4) Copy of Degree(s)/Transcript(s)/Certificate(s). All online applications must be submitted/received by the closing date (11:59 P.M. Hawai‘i Standard Time/RCUH receipt time) as stated on the job posting. If you do not have access to our system and the closing date is imminent, you may send additional documents to rcuh_recruitment@rcuh.com. If you have questions on the application process and/or need assistance, please call (808)956-7262 or (808)956-0872. Please visit https://www.rcuh.com/document-library/3-000/benefits/rcuh-benefits-at-a-glance/ for more information on RCUH`s Benefits for eligible employees.

RCUH`s mission is to support and enhance research, development and training in Hawai‘i, with a focus on the University of Hawai‘i. 

RCUH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, disability, genetic information, pregnancy, marital status, reproductive health decision, citizenship, gender identity or expression, domestic or sexual violence victim status, military/veteran status, or other grounds protected under applicable federal and state laws, except as permitted by law.