Job Details

Job Summary:

To facilitate services that will positively enhance the quality of life for affordable housing residents and neighboring community members, an environment which promotes cultural appreciation and a commitment to diversity, resident involvement to enhance a safe and positive living environment including the coordination of activities and services that will prevent and reduce vandalism, crime and illegal activity within the complex and surrounding community. To implement programs and services aimed at promoting Better Tomorrows five - core focus areas: Health, Wellness and Nutrition; Academic Support, Financial Literacy, Job Readiness, and Social and Community Engagement.

Supervisory Responsibilities:

● None

Duties/ Responsibilities:

• Facilitate/implement the following programs, activities and social services for children and adults utilizing community resources and agencies:
• Out-of-School Time, GED Preparation, and other resident education programs focused on educational achievement and engagement
• Job Readiness programs, food banks, and financial literacy to promote economic stability and self-sufficiency
• Health and wellness programs and seminars to promote physical and mental health and general well-being
• Neighborhood watch and community-wide events focused on developing safe and strong communities
• Additional programs and services based on community needs
• Facilitate educational programs for children and adults utilizing community resources and agencies- including planning and teaching curriculum.
• Create service goals and plans with residents and support residents to achieve those goals while monitoring progress.
• Develop and utilize resource files for making referrals for residents in need of specific services.
• Provide follow-up when referrals are made.
• Daily use of data system to track case management progress, demographic information, and program outcomes.
• Publish monthly community newsletter and calendar.
• Provide technical assistance to resident associations.
• Limited fund development to supplement programs though grants, donations and partnerships.
• Provide great customer service to partner property management company including assisting with helping residents comply with lease requirements.
• Engage volunteers and community partners.
• Proficiency in Microsoft office suite and other computer software database programs.
• All other responsibilities deemed necessary by Better Tomorrows` manager.

Required Skills/Abilities:

●Advanced MS outlook, Wood, Excel and PowerPoint, Google Applications

● Expert Level Written Verbal Communication Skills

● Advanced Level Project Planning Skills and Knowledge

Education and Experience:

● Minimum three (3) to five (5) years` work experience in Social Service Delivery

● Bachelor`s degree in Social Work, Education or related field is preferred

Physical Requirements:

● Prolonged periods sitting at a desk and working on a computer.

● Must be able to lift up to 25 pounds at times.

Description

Builds effective team relationships; appropriately involved in shaping strategies/plans/making decisions; actively participates in efforts to align priorities/ actions across organization; proactively addresses conflicts that affect team/ organizational performance; models collaboration/teamwork behaviors. 

Creates sense of urgency on importance of meeting internal/external customer needs; makes organizational changes to improve customer service; involves customers and internal stakeholders appropriately to ensure products/services meet customer needs; balances customer needs with internal resource constraints.

Promotes sense of urgency in reaching goals; builds team`s commitment to objectives; takes focused action to eliminate barriers that may affect performance; promotes/demonstrates flexibility/resourcefulness/persistence in achieving results.

Prioritizes own work and manages time effectively; holds others/self-accountable for creating detailed project plans that appropriately involve stakeholders; ensures others/self-follow up, monitor projects, proactively identify/address risks/issues; plans ahead to make sure critical resources lined up.

Fosters environment that promotes/reinforces trust; shows sincere interest in others, their concerns and is open to their ideas; identifies, cultivates, uses, shares relationships internally/externally to generate better outcomes for BT.

Advocates the importance of diversity and inclusion when planning events and activities; capitalizes on diverse perspectives and talents of the organization and encourages others to do so; challenges others when they rely on same people for critical assignments. Holds self and team accountable for achieving diversity/inclusion goals.

Aware of and manages own emotions and recognizes their impact on performance and relationships; demonstrates realistic understanding of own strengths/weaknesses; seeks feedback about own effectiveness and makes changes in response; recognizes/adjusts behaviors that create discomfort and/or lack of confidence in others.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. 

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form 

Develops effective give and take relationships with others; understands agendas/interests/perspectives of others; recognizes and effectively balances the interests and needs of own group with those of the broader organization. 

Demonstrates mastery of technical/functional skills necessary for performing own job; maintains state-of-the-art knowledge of advances in their field. 

Proactively coaches/ develops others to help improve their contribution; sets clear, specific expectations by established deadline; regularly provides specific, balanced performance feedback; at least monthly holds coaching/development discussions with employees; addresses poor performance immediately; seeks feedback from others to improve team`s capabilities. 

Reviews performance by established deadline.

Better Tomorrows is an EO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.