Job Details

About this position:

Location: 78-6831 Ali‘i Dr #422, Kailua-Kona, HI 96740

Required Schedule: Monday - Friday 7:30 AM - 4:00 PM HST

Compensation: Hourly Salary ($22.00-$24.00) + Sign-On Bonus $1,500 (payout terms apply)

Position Summary:

• Exceed productivity standards as outlined by business line
• Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage
• Accurately document patient demographics and health plan information
• Support access registration, insurance verification and authorization functions
• Contact physician offices and/or payers for follow-up on eligibility and authorizations
• Maintain quality scoring and accuracy on all accounts worked
• Ability to work independently and make responsible decisions
• Completes timely follow-up on assigned accounts to ensure no cash loss
• Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
• Acts as a knowledge resource for team members
• High level understanding of client host system functions
• Clearly documents actions taken and next steps for account resolution in patient accounting system
• Ensure all accounts are worked within client standards and Federal Regulations                         
• Work within federal, state regulations, department/division & all Compliance Policies       
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
• Maintain continuing education, training in industry career development                                                 
• Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management and disseminate to colleagues
• Integrate information obtained through training sessions and policy changes immediately into daily routine

KNOWLEDGE, SKILLS and ABILITIES:

• Exceptional customer service skills
• Excellent verbal and written communication skills
• Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality
• Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications
• Ability to follow regulations outlined by state, federal, and third-party coverage procedures 
• Ability to model the basic values of the mission, vision and values of Xtend Healthcare and the client
• Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment
• Ability to prioritize and effectively anticipate and respond to issues as they arise
• Ability to post transactions in multiple systems
• Good analytical and problem-solving skills
• Ability to work independently

EDUCATION:

• High School or equivalent

Preferred EXPERIENCE: (we will train the right candidate)

• Minimum of 1 year of Access Registration or front office physician healthcare experience
• Minimum of 3 year in hospital or physician operation
• Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel

OTHER HELPFUL EDUCATION OR EXPERIENCE:

• Epic hospital system experience
• Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements
• Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred
• Remote working experience

What we offer:

• Medical/Dental/Vision Insurance
• 401k program
• PTO: 80 hours accrued, annually
• 9 paid holidays
• Tuition reimbursement
• Professional growth and more!

***Employment is contingent upon the successful completion and passing of a background check, drug screening, and tuberculosis (TB) test for this position.