Job Details

Location: Onsite, 78-6831 Ali‘i Dr #422, Kailua-Kona, HI 96740

Required Schedule: Multiple shifts available: Day, Evenings, weekdays, weekends and holidays. Flexibility required. Monday - Friday 8:00 AM - 10:00 PM & Sat. - Sun. 8:00 AM - 8:00 PM Hawaii Time Zone

Hourly Payrate: $20.00 - $25.00 Varies by shift & experience PLUS $1,500 SIGN ON BONUS (terms apply)

JOB DESCRIPTION:

The Patient Services Rep - Registration is responsible for tasks relating to the completion of patient registration and scheduling for hospital and/or physician services. The Access Registration Rep II will be required to have flexibility to learn and comprehend complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Access Registration Rep will interact with patients, payer, provider and clients according to company, client and federal guidelines. The rep will provide input for process development and reporting.

ESSENTIAL JOB FUNCTIONS:                                                                                                             

• Exceed productivity standards as outlined by business line
• Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage
• Accurately document patient demographics and health plan information
• Support access registration, insurance verification and authorization functions
• Contact physician offices and/or payers for follow-up on eligibility and authorizations
• Maintain quality scoring and accuracy on all accounts worked
• Ability to work independently and make responsible decisions
• Completes timely follow-up on assigned accounts to ensure no cash loss
• Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
• Acts as a knowledge resource for team members
• High level understanding of client host system functions
• Clearly documents actions taken and next steps for account resolution in patient accounting system
• Ensure all accounts are worked within client standards and Federal Regulations                         
• Work within federal, state regulations, department/division & all Compliance Policies       
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
• Maintain continuing education, training in industry career development                                                 
• Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management and disseminate to colleagues
• Integrate information obtained through training sessions and policy changes immediately into daily routine

EDUCATION: High School or equivalent

Preferred EXPERIENCE: (we will train the right candidate)

• Minimum of 1 year of Access Registration or front office physician healthcare experience
• Minimum of 3 year in hospital or physician operation
• Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel

OTHER HELPFUL EDUCATION OR EXPERIENCE:

• Epic hospital system experience
• Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements
• Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred
• Remote working experience

KNOWLEDGE, SKILLS and ABILITIES:

• Exceptional customer service skills
• Excellent verbal and written communication skills
• Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality
• Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications
• Ability to follow regulations outlined by state, federal, and third-party coverage procedures 
• Ability to model the basic values of the mission, vision and values of Xtend Healthcare and the client
• Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment
• Ability to prioritize and effectively anticipate and respond to issues as they arise
• Ability to post transactions in multiple systems
• Good analytical and problem-solving skills
• Ability to work independently

What we offer:

• Medical/Dental/Vision Insurance
• Equipment provided
• 401k matching (up to 2%)
• PTO: 80 hours accrued, annually
• 9 paid holidays
• Tuition reimbursement
• Professional growth and more!