Job Details

About the Role: We are seeking a Network Support Specialist to work in a Network Operations Center (NOC) located at Pearl Harbor. This role involves monitoring, configuring, and troubleshooting network devices.

Key Responsibilities:

• You will be a member of the Network Operations Center (NOC) working in a 24x7x365 NOC (shift work required).
• Responsibilities will include monitoring, analyzing, troubleshooting, and rapidly taking actions to resolve network events in real time; dispatching and guiding transport and Outside Plant field techs to resolve faults quickly and restore services.
• Assist with operation of a complex transport and communications services network made up of both new and legacy technologies. New technology equipment includes Ciena OTN/OTE transport networks, Cisco 4200 series MPLS transport network, and Cisco VoIP/UC services to the desktop. Legacy technologies include analog over copper, DS0/1/3 TDM (ADC/CAC/TelCo), SONET OC3/12/48/192 (Cisco/Fujitsu), and DWDM (Cisco).

The NOC also monitors, reports, and initiates resolution of alarms on generators, power ATS, battery plants, and air conditioning systems at 20+ central offices and microwave locations across the State of Hawaii.

Required Skills and Qualifications:

Experience:

Any previous experience with the configuration of network devices, such as those listed under the Key Responsibilities paragraph above. Ability to work in an organized fashion with focus on documenting activity, following processes, and escalating events when needed. Previous experience working on military bases/sites, including previous military service adds value but is not required.

Other skills/characteristics of value are:

• Positive attitude and high level of self-initiative
• Flexibility to occasionally work an unusual schedule due to absences and vacations
• Ability to work independently with little supervision/guidance
• Entry level experience with Cisco, Ciena, and/or TDM/SONET legacy systems
• Entry level experience provisioning one or more of the following: optical modems, ONS15454 MSPP/MSTP, Ciena 6500 OTN, Cisco switches, routers, ISRs, CUCM, SONUS, analog Voice Gateways
• General understanding of network topologies, both legacy and IP transport/networking
• Ability to work as a team in a dynamic environment
• Ability to learn troubleshooting, configuration, and restoration of network services across multiple networks and systems using multiple, equipment specific, EMS applications
• Willingness to take ownership of tasks, insuring documentation of all activity performed related to the ticket`s subject matter (troubleshooting steps performed, results, customer interactions, etc.)

Skills:

The ideal candidates will have a passion for excellence and continual learning, combined with strong interpersonal skills. They will be capable of innovative thinking in a fast-paced, ever-changing environment. They will develop strong customer service and communication skills. They will develop strong problem-solving and troubleshooting skills across multiple networks. They will develop the ability to complete maintenance activities as well as fault isolation, testing, and repair activity with little assistance. They will have a curious nature and a drive to master new knowledge.

Education and Experience:

• High school completion is the minimum level required
• Cisco CCENT/CCNA or work toward obtaining certifications is a plus
• Existing Security+ certification is a plus but not required
• Relevant experience in a similar role is advantageous

Must be a US Citizen and eligible for Department of Defense Secret Clearance.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Network Support Specialist: 1 year (Preferred)

Security clearance:

• Secret (Preferred)

Work Location: In person