Job Details

POSITION TITLE: Professional Standards Specialist

DEPARTMENT: MEMBER SERVICES

FUNCTION

Assists and provides support to the Professional Standards Administrator and the Member Services Department.

RESPONSIBILITIES

PROFESSIONAL STANDARDS

• Assists and works with the Professional Standards Administrator.
• Understands the NAR Rules and Regulations as enumerated in the Code of Ethics and Arbitration Manual (as in agreements with other Boards and staff requirements and criteria) and makes updates to departmental forms and communications. 
• Supports committees and assists to assure consistency with the interpretation and application of the REALTOR® Code of Ethics and Standards of Accountability.
• Prepares and distributes the agenda and takes minutes for Professional Standards committees.
• Coordinates and schedules meeting logistics, including Zoom and in-person, for all Professional Standards committees (e.g. room set up and food & beverage). 
• Provides administrative support for mediations, hearings, and committee meetings. 
• Handles intake for professional standards inquiries via email, phone, walk-ins.
• Works with Professional Standards Administrator with the administration of the Ombudsmen service, including initial intake, assigning an Ombudsman, and follow-up. 
• Coordinates Mediation case management, including scheduling, follow-up, drafting scripts and settlement agreements.
• Coordinates with scheduling for parties, hearing panelists, and legal counsel for hearings and mediation. 
• Complies with the records retention procedures for Professional Standards files.
• Track Professional Standards cases in an electronic and hard copy database for history and statistics, abeyance cases and sanction compliance. 
• Follow up with the parties via written correspondence on abeyance and sanction completion cases. 
• Keeps statistics on number of cases filed; most violated articles of the Code of Ethics.

Member services department:

• Updates the department`s meeting calendar and daily attendance.
• Sets up Zoom meetings for department staff, as needed.
• Arrange travel and related arrangements for the department staff, as needed.
• Process financial reports for the department staff (e.g. expense reimbursements, auto mileage, travel expenses, vendor invoices, professional standards receipts and expenses, etc.).
• Meet critical deadlines. 
• Provides administrative and logistical support for Member Services department. 
• Provides administrative and logistical support for other department staff, as needed. 
• Assigned to Emergency Telecommute during office closures.
• Other duties as assigned. 

SCOPE OF POSITION

• Reports to the Professional Standards Administrator 
• Works closely with Member Services Department, committee members, membership, HBR Staff, and the Public.
• Maintains strict confidentiality with Professional Standards and Membership matters.

KNOWLEDGE, SKILLS AND EDUCATION

• Associate`s degree in Arts & Sciences preferred.
• Minimum 2 years` experience providing administrative support.
• Ability to communicate clearly and effectively with diplomacy and discretion.
• Accuracy in work with minimum supervision.
• Excellent organizational skills, ability to prioritize and multitask.
• Excellent customer service skills in person, over the phone and email.
• Ability to work in a fast-paced environment and work as a team.
• Proficient in the use of PC, Microsoft Office programs, Internet and other office equipment.
• Physical demand: Ability to lift 20 lbs. and sit for long durations.

FLSA CLASSIFICATION

Non-Exempt position.