Job Details

ACCOUNT RECEIVABLE SPECIALIST

FUNCTION

Serve as the primary liaison for customers regarding their account status and accuracy.  Provides timely responses to account inquiries, performs research and helps to resolve issues on payments and charges.  Responsible for billing, collection and coordination of suspension of member accounts for HBR and HCMLS.

Primary Responsibilities

• Generates invoices and statements for membership dues and other services 
• Generates monthly reports to identify members that may be subject to collection or suspension of their accounts
• Generates and mail past-due letters in accordance with subscription-based services and provide list of past-due accounts to appropriate department for suspension
• Accept and process customer payments
• Analyzes accounts to identify discrepancies and prepare adjustment requests
• Maintains and updates filing system for invoices/statements to facilitate research and respond to customer`s inquiries
• Place courtesy calls to customers to encourage payment as necessary
• Prepares refund requests for dues and other services 
• Post daily online credit card payments
• Other duties as assigned.

Scope of Position

• Reports to the Senior Accountant.
• Has extensive contact with members and customers regarding account status.
• Works closely with Finance staff and other HBR staff.

Knowledge, Skills & Education 

• 2-year College degree in Business/Accounting or equivalent of experience
• Ability to understand and interpret accounting information
• Ability to analysis accounting information to answer customer inquiries
• Excellent customer service and communication skills.
• Knowledge of MS Word and Excel
• 3 years or more experience in similar position desired
• Ability to lift 20 pounds

Non-Exempt position

Send resume to: personnel@hicentral.com