Job Details

Hope's Voice Advocate

The Hope's Voice Advocate provides after-hours crisis response, victim assistance, and case management services to survivors of domestic violence, sexual assault, and related crimes. This position primarily covers overnight and weekend on-call shifts, ensuring survivors have access to advocacy outside standard business hours. The Advocate responds by dispatch to survivors in community, hospital, law enforcement, and legal settings rather than a fixed office environment. The Advocate serves as a frontline representative of Hope's Voice and coordinates closely with law enforcement, healthcare, prosecution, and community partners.

Essential Functions & Duties

Crisis Response & Direct Services:

• Provide overnight and weekend on-call coverage for the Hope's Voice Hotline as the primary function of this position, responding to calls and dispatches within required response times.
• Respond in person, as dispatched, to hospitals, law enforcement agencies, and other field locations to support survivors during after-hours crisis events.
• Provide crisis intervention to survivors of intimate partner violence (IPV) and sexual assault (SA); crisis response is a shared responsibility across all Hope's Voice team members.
• Conduct danger and lethality assessments and develop and document individualized safety plans.
• Assist survivors in understanding their rights and remedies, obtaining emergency protective orders, and accessing Victim Assistance.
• Document all after-hours contacts and transition survivors to daytime advocacy staff for ongoing case management and follow-up.

Case Management & Referrals:

• Provide case management services in coordination with daytime advocacy staff, including needs assessment, goal planning, and follow-up.
• Coordinate referrals to community partners for housing, healthcare, childcare, education, employment, financial services, and other specialized assistance.
• Provide services without regard to gender, race, ethnicity, religion, national origin, sexual orientation, or lifestyle.

Community & Partner Relations:

• Develop and maintain professional working relationships with law enforcement, prosecutors, healthcare providers, courts, financial services, and social service agencies.
• Represent Hope's Voice and CFS, Corp. positively in all community interactions and promote awareness of available services.
• Participate in outreach activities and community events as assigned.

Documentation & Compliance:

• Maintain accurate, timely records, including case notes, data collection, incident reports, and statistical reporting required by ICJI, ICADV, and other funders and regulators.
• Complete all data entry in applicable systems consistent with program requirements.
• Maintain strict confidentiality for all survivors, volunteers, and families in accordance with applicable law and organizational policy.
• Adhere to VAWA, HIPAA, 42 CFR Part 2 (where applicable), Joint Commission standards, and CFS, Corp. policies and procedures.

Training & Professional Development:

• Stay current on trauma-informed care, IPV and sexual assault dynamics, and evidence-based prevention strategies.
• Maintain required certifications and attend all mandatory training, staff meetings, and professional development as assigned.

Job Type: Part-Time Availability - Must be available for overnight and weekend on-call shifts and respond to dispatches within 15 minutes - Must maintain reliable phone access, a valid Indiana driver's license, reliable transportation, and current auto insurance Background - Must pass all pre-employment screening requirements of CFS, Corp. and applicable state regulations - No felony convictions or pending felony or misdemeanor charges that would pose risk to survivors or compromise the integrity of Hope's Voice services