Job Details

Broad River Retail seeks a Customer Experience Consultant Supervisor to lead a team of CXCs in Fort Mill or Four Oaks. You will train, coach, and oversee daily call, email, chat, and text performance, ensuring quality service and policy compliance.

Support process improvements and performance reviews while mentoring agents to deliver exceptional memories to customers. After onsite training, this role shifts to a work-from-home arrangement with monthly onsite meetings.