Job Details

Sagility is seeking a Quality Analyst Triwest to remotely monitor customer service performance, ensure accurate coding in CRS, and provide actionable feedback to CSRs. You will contribute to daily quality metrics and help maintain consistent call handling and documentation across the team.

This role is work-from-home in the United States, requiring 1–2 years in a call center and familiarity with claims processes, with a focus on coaching, accuracy, and timely reporting.