Job Details

Major Responsibilities:

• ​Supervises the assigned functional area of patient accounting operations with the primary focus on ensuringtimely,accurate, compliant, and efficient processing of bills to receiveappropriate reimbursementor application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets. ​​

• Responsible foroperatingwithin budget limitations and authorized staffing levels.​​

• Assesses employee training needs and coordinates with the training department to ensureappropriate development.    ​​

• Initiates and implements improvements to billing systems and processes,including pursuing and developing improved techniquesand ensuring quality. ​​

• Ensures compliance with all federal, state, and local regulationsregardingbilling and collections andmaintainsup-to-date knowledge of changes in healthcare billing regulations and implements necessary changes within the department.  ​

• Functions as aliaisonwith providers, external departments related to the revenue cycle and insurance payors to resolvediscrepancies, minimize receivables, and limitbad debtexpenses. ​​

• Initiates and implements improvements to billing systems,includingand pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement.

• ​ Conducts ongoing evaluation of department policies and proceduresin order tomaintainand improve department efficiency and performance.

• ​Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members. ​​

• Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall team member morale and engagement. Recommends team members for hiring, compensation changes, promotions, corrective actions decision and terminations. ​​

• Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actionsfothe team members supervised,comply withthe policies,regulationsand laws applicable for Advocate Auora Health business.

Licensure, Registration, and/or Certification Required:

Education Required:

• High School Diploma.

Experience Required:

• Typically requires3-5years of experience in​Healthcare Billing Experience: 3 to 5 years of experience in patient accounts, medicalbillingor collections within a healthcare setting and with billing procedures forvarious typesof payers, including private insurance, Medicare,Medicaidand self-pay patients. Supervisory Experience: 3 to 5years' experienceof supervisory experience in a billing or accounts receivable department with a proven ability to manage a team including training, mentoring, and performance management. Experience with healthcare regulations, such as HIPPA, and understanding compliance requirements in billing and collections. Hands-experience with patient billing software and electronichealthrecords (EHR) systems.​

Knowledge, Skills & Abilities Required:

• PC skills in Microsoft Word, Excel, PowerPoint, and Teams

• ​Previous experience leading a patient accounting team.​

• Strong oral and written communication skills to train and supervise staff and to communicate effectively and collaboratively with other department supervisors, external organizations, and top management.  Ability to effectively address difficult and controversial issues. ​

• ​​​Excellent organizational, analytical, and problem-solving skills.

• ​​Demonstratedproficiency, knowledge, and regulations of revenue cycle processes and health care patient accounting practices and procedures. ​​​

• Demonstrated ability to managemultipleprojects simultaneously and supervise patient accounting functions. ​​

• Demonstrated ability to develop and implement procedural and quality improvements within patient accounting environments. ​​

• General knowledge of business, finance, human management, and operations.

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Physical Requirements and Working Conditions:

• This position is remote, but may require travel, therefore,couldbe exposed to weather and road conditions. ​​

• Operates all equipment necessary to perform the job.​

• Exposed to a normal office environment.​

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This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.