Job Details

Job TitlePay Range: $108.79hr - $113.79hrRequirements/Must Have:6-8+ years of experience in program management, business operations, or a highly cross-functional intake or operations role.Demonstrated ability to build alignment and drive process change across other parts of the organization without formal authority, relying on trust, credibility, and clear value delivery.Hands-on experience building and maintaining intake, triage, or workflow systems in Airtable, Asana, Jira, or similar tools.Comfort with multi-level tracking, field logic, and reporting views.Strong analytical skills with the ability to work with volume, throughput, and SLA data to surface bottlenecks, patterns, and process gaps.Proven ability to manage complex, multi-phase workstreams with competing deadlines and multiple stakeholder groups.Strong proficiency with Google Suite (Docs, Sheets, Slides), including comfort with templates and lightweight automation.Strong verbal and written communication skills, with the ability to distill complex, high volume inputs into clear, action-oriented artifacts and executive-ready materials.Track record of operating in fast-moving, cross-functional environments where proactive communication and disciplined follow-through are required.Highly organized self-starter with a strong bias toward documentation, structured process, and context preservation across a high volume of concurrent requests.Bachelor's degree in a relevant field or equivalent work experience.Responsibilities:Own and operate a single, unified intake point for all incoming requests, initiative submissions, and cross-functional asks across the organization.Drive alignment across sub-functions to consolidate separate, fragmented intake processes into a unified system by building trust and demonstrating value.Triage and qualify every inbound submission, flag duplicates and gaps, and package qualified, well-scoped submissions for hand-off to the Planning function.Define and maintain intake standards, SLAs, and qualification criteria to ensure the production of clean, decision-ready submissions.Own the outbound submission process into other areas of the business by submitting, tracking, and following through on requests from submission through resolution.Serve as the primary point of contact and relationship owner with external teams the organization regularly depends on.Track status and commitments on every outbound ask, escalate stalled requests, and maintain a clear view for leadership of request status.Build and maintain reporting on intake volume, request types, turnaround time, and bottlenecks to provide leadership visibility into demand.Continuously improve the operating model by identifying friction points in how work enters and exits the organization and evolving the process as the footprint grows.Skills:Program Management.Business Operations.Airtable.Asana.Jira.Google Suite.Data Analysis.Stakeholder Management.Process Improvement.Workflow Automation.Qualification And Education:Bachelor's degree in a relevant field or equivalent work experience.