Job Details

Technical Writer

We are seeking an experienced Technical Writer who is passionate about creating clear, accurate, and engaging technical documentation while leveraging modern AI tools to improve content quality and productivity. The ideal candidate combines exceptional writing skills with technical aptitude and hands-on experience using generative AI platforms to streamline documentation workflows. This role will partner closely with Quality, Operations, Engineering, Supply Chain, and Support teams to develop and maintain high-quality documentation for internal audiences.

Key Responsibilities

• Create, edit, and maintain technical documentation including: Procedures, Work Instructions, Forms, Templates, Guidance Documents
• Collaborate with subject matter experts to gather technical information.
• Utilize AI-powered writing and research tools (e.g. Microsoft Copilot, or similar) to accelerate drafting, editing, summarization, and content organization while ensuring technical accuracy and consistency.
• Review AI-generated content for correctness, completeness, and compliance with company documentation standards.
• Develop and maintain documentation templates, style guides, and content governance practices.
• Organize and improve documentation within knowledge management systems.
• Continuously identify opportunities to automate and improve documentation workflows using AI technologies.
• Ensure documentation remains current with product releases and feature updates.

Required Qualifications

• Bachelor's degree in Technical Communication, English, Computer Science, Information Systems, or a related field (or equivalent experience).
• 3+ years of professional technical writing experience.
• Demonstrated experience using AI tools to improve documentation development and editing workflows.
• Strong understanding of prompt engineering and best practices for generating high-quality technical content with AI.
• Excellent written and verbal communication skills.
• Ability to translate complex technical concepts into clear, user-friendly documentation.
• Strong attention to detail and commitment to accuracy.

Technical Skills

• Technical writing and editing
• AI-assisted content creation
• Prompt engineering
• Documentation lifecycle management
• Knowledge management
• Version control

Success Metrics

• Produce clear, accurate, and timely technical documentation.
• Increase documentation efficiency through effective use of AI tools.
• Maintain high documentation quality with minimal review cycles.
• Improve customer and internal user satisfaction with documentation.
• Ensure documentation is updated in alignment with product releases.

What We're Looking For

The ideal candidate is curious, collaborative, detail-oriented, and excited about the evolving role of AI in technical communication. They understand that AI is a productivity enhancer—not a replacement for technical expertise—and can effectively balance automation with human judgment to deliver exceptional documentation.