Job Details

Quality Assurance / Quality Control (QA/QC) Specialist

Location: Candidates must live within 2 hours of West Des Moines (Remote eligible, working from West Des Moines at company headquarters is also an option)

Employment Type: Full-Time

We are seeking a detail-oriented QA/QC Specialist to ensure customer orders are accurate, complete, and ready for delivery while validating service quality after implementation. This role serves as a critical quality checkpoint between Sales, Engineering, Service Delivery, and Support teams to minimize errors, reduce rework, and improve the overall customer experience.

Key Responsibilities

• Review and validate customer orders before service delivery.
• Ensure service configurations, documentation, and requirements are complete and accurate.
• Identify and resolve order discrepancies with internal stakeholders.
• Validate completed installations against the original order and design.
• Confirm services are active, documented, and ready for customer support handoff.
• Audit service records, billing information, and system documentation for accuracy.
• Maintain QA/QC records and support compliance and audit activities.
• Identify recurring quality issues and recommend process improvements.
• Collaborate with cross-functional teams to improve service delivery quality.

Qualifications

Associate's or Bachelor's degree in IT, Telecommunications, Business, or equivalent experience.

3+ years of experience in managed services, telecommunications, service delivery, operations, or related environments.

Strong attention to detail and ability to follow established processes.

Experience with CRM, PSA, ticketing, or service management platforms.

Excellent communication and organizational skills.

Preferred Qualifications

Experience working for an MSP, ISP, telecommunications provider, or similar service organization.

Knowledge of internet, voice, wireless, video, or managed services solutions.

Experience with QA/QC, auditing, service validation, ITIL, Lean, or Six Sigma methodologies.

This is an excellent opportunity for a process-driven professional who enjoys ensuring operational excellence and delivering a high-quality customer experience.