Job Details

Description

Regional LP Investigator

About Our Company

At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

Position Summary
The Regional Loss Prevention Investigator (RLPI) is responsible for mitigating financial loss through comprehensive investigations, physical inventory audits, and policy compliance reviews. This role leverages advanced data analytics and surveillance technology to detect fraud, while providing essential training to field personnel to ensure strict adherence to corporate standards.

Principal Duties and Responsibilities
• Investigations: Lead internal and external investigations into theft, fraud, and policy violations, conducting professional interviews to reach successful resolutions.
• Compliance Auditing: Evaluate store records and operational procedures to ensure full compliance with company policies and applicable legal regulations.
• Data Analytics: Utilize POS exception-based reporting and analytics software to identify patterns of loss and potential asset exposure.
• Inventory Control: Execute full physical inventory audits to verify asset accountability and assess the accuracy of store accounting systems.
• Risk Mitigation: Conduct specialized studies to identify the mechanics of fraud and develop preventative controls to safeguard company property and funds.
• Reporting & Recommendations: Prepare detailed audit and investigative findings for Regional Directors, District Sales Managers, and HR, providing actionable recommendations for improvement.
• Cross-Functional Collaboration: Partner with HR, field leadership, and law enforcement agencies to resolve complex cases and ensure organizational alignment.
• Training & Support: Educate field personnel on loss prevention best practices, operational compliance, and corporate policy and procedures (SOPs).
• Customer Service: Maintain a professional demeanor and provide high-level service in alignment with Lids Sports Group (LSG) standards.
• Policy Adherence: Consistently support and model all company policies and performance guidelines.

Job Required Knowledge and Skills
• Qualifications: Bachelor's degree in business or a related field; OR an Associate's degree with 1+ years of relevant experience; OR an equivalent combination of education and professional experience.
• Certification: Professional Interview & Interrogation certification (e.g., Wicklander-Zulawski) required.
• Autonomy: Proven ability to work independently and manage a regional territory with minimal supervision.
• Communication: Exceptional interpersonal skills with the ability to communicate professionally and effectively at all levels of the organization.
• Technical Skills: Proficiency in computer operations, case management software, and security systems.
• Licensing: Must possess a valid driver's license and active auto insurance.

Physical Demands & Requirements

• Ability to occasionally lift up to 50 pounds.
• Ability to occasionally climb a ladder and work with hands overhead.
• Ability to constantly stand on shift.
• Ability to frequently walk on shift.
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
• Ability to frequently visually observe the store and read written or digital information.
• Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquires related to reasonable accommodations, please contact HR@Lids.com.

What We Offer

• Comprehensive medical, dental, and vision coverage
• Retirement plan with company match
• 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
• Paid Time Off
• Generous employee discount and exclusive perks
• Ongoing career development and professional training, including discounted secondary education and certification reimbursement
• A collaborative, innovative, and team-oriented work environment
• Early Wage Access options
• Bonus eligibility depending on position level

Work Environment

• On the road! This role requires 100% travel.

Additional Information

Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants
In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records.

Need Accessibility Assistance?
Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.