Job Details

Receptionist Position at Den Herder Veterinary Hospital

You will find a professional home at Den Herder Veterinary Hospital, a premier AAHA-accredited practice in Waterloo. With an impressive 4.8-star Google rating, our hospital is recognized for delivering a superior standard of medical care. We offer a comprehensive suite of services ranging from advanced surgery and internal medicine to exotics and urgent care. By joining our team, you are aligning yourself with a practice that values clinical excellence and constant innovation. Your career will find the perfect environment to grow as you collaborate with teammates who are passionate about mentorship. We provide the resources you need to succeed, whether you are looking to sharpen your surgical skills or expand your diagnostic knowledge. Our collaborative culture ensures that you are part of a forward-thinking collective that celebrates professional milestones. This is an ideal setting for any veterinary professional eager to make a meaningful impact. Beyond the clinic, Waterloo offers an exceptional quality of life. Nestled in the Cedar Valley, the city provides a welcoming atmosphere with a low cost of living and short commute times. From scenic trails to the revitalized downtown riverfront, there is always something to explore. You can achieve a genuine work-life balance here, enjoying the charm of a close-knit community while having access to the diverse cultural opportunities of a growing area.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.