Job Details

Chloé Client Relations Supervisor

Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.

From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.

Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.

Role Overview

The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong clienteling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities. The Client Relations Supervisor closely collaborates with the regional retail team to ensure CRM, Client Development and Special Events activities are executed according to the direction given by management and ensure proper follow-up is conducted by each stylist with their clients.

Responsibilities

• Sales
• Achieve individual sales goal by using appropriate sales techniques:
• Reach monthly, weekly, and annual store targets with the team.
• Increase average basket in quantity and value (UPT, AVT).
• Develop cross-selling.
• Leverage product knowledge.
• Identify potential partnership with external organization to drive additional sales.
• Develop tools to support pro-active business.
• Partner with corporate team to develop an outlet contact plan.
• CRM mentorship program
• Provide on-boarding trainings for new hires covering utilization of the Chloe Clienteling App, Data Capture and Client Segmentation as well as the omnichannel tools available to them.
• Support Stylists who are experiencing difficulties in following areas by sharing best practices and building action plans: outreach-to-appointment conversion, data collection, client segmentation growth, UPT, AVT.
• Ensure each stylist use Clientela on a daily basis and complete 100% of tasks assigned to them.
• Client segmentation progression, client retention and client reactivation
• Top Clients:
• Ensure personalized actions are taken to maintain strong personal relationships with each top client and increase business generated by these segments according to target given by management.
• Repeater Clients:
• Reach-out to all contactable intermediate segments' clients about key brand messages, special promotions and latest deliveries and increase business generated by these segments according to target given by management.
• Explorer Clients:
• Ensure properly, timely and meaningful follow-up of all new clients.
• All stylists to outreach to achieve repeat sales from new clients according to target given by management.
• Sleepers:
• Ensure actions are taken to reactivate "hot inactive" clients according to target given by management.

Qualifications

• Minimum 3 years in retail
• Experience with clienteling software preferred

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Hourly Range: $25-28

Salary will be determined based on relevant skills and experience.