Job Details

Client Success Manager

At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we're not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities

Our client is a fast-growing digital marketing agency specializing in SEO, Google Ads, and custom website development. They partner with small businesses, typically in the $500K–$10M revenue range across home services, legal, and automotive sectors, to help them expand their online footprint and drive real-world revenue. Operating with an entrepreneurial, non-corporate mindset, they pride themselves on building high trust, long lasting client partnerships and making digital marketing feel approachable and transparent.

We are seeking a warm, highly articulate, and strategic Client Success Manager to become the primary point of contact for a portfolio of 20-25 small business clients. Reporting directly to the Agency Owner, you will take ownership of client relationships, communications, and account management operations, helping ensure clients receive exceptional support, strategic guidance, and a high level of care while allowing leadership to focus on the continued growth of the agency.

Key responsibilities include:

• Serving as the primary, highly responsive point of contact for client communications across email, text, and virtual meetings.
• Recording concise 5-to-7-minute monthly Loom videos analyzing Google Analytics, Search Console, Google Ads, and organic ranking trends to replace meetings when needed and save client time.
• Triaging incoming client requests, resolving operational roadblocks quickly, and managing task assignments seamlessly using ClickUp.
• Reviewing campaign performance proactively to identify opportunities, presenting natural upsells and service expansions (e.g., adding Google Ads to an SEO-only account) that align with client goals.
• Confidently advising clients and pushing back constructively when campaign directions stray from proven best practices, balancing professional competence with exceptional warmth.
• Maintaining clear handoff documentation, project tracking, and feedback loops with internal operations and paid media teams to ensure flawless retention and campaign continuity.