Job Details

Consultant For Standard Operating Procedures

We are seeking an experienced consultant to develop, standardize, and deploy standard operating procedures (SOPs) across multiple departments under an approved governance charter and a SharePoint-based document repository. The consultant will work under the direction of our PMO, partnering with department leads and subject matter experts to deliver a high volume of clear, compliant, and consistently formatted procedures on a phased schedule running through June 2027.

Engagement Details:

• Engagement Type: Contract
• Anticipated Start: September 2026
• Initial Term: Ten months, through June 2027, with option to extend
• Commitment: 8 hours per week
• Location: Fully remote preferred; work performed through the vendor with virtual collaboration during Library business hours (Eastern Time)
• Reports To: Director of End User Services and PMO Lead
• Executive Sponsor: Chief Operating Officer

Key Responsibilities:

• Draft, revise, and finalize SOPs using approved Library templates, numbering conventions, and document classifications.
• Facilitate working sessions and interviews with subject matter experts, frontline staff, and leadership to capture accurate process detail.
• Review existing documentation and identify content to formalize, consolidate, or retire.
• Ensure procedures reflect applicable compliance obligations, including OSHA, ADA, CIPA, and related public agency requirements, and flag gaps for leadership review.
• Publish approved SOPs to the SharePoint repository with correct metadata, version control, and review dates.
• Develop rollout communications, quick reference materials, and training artifacts that support staff adoption across all locations.
• Prepare review packages for the SOP governance process and incorporate feedback through controlled revision cycles.
• Provide regular status reporting to the PMO, including progress, risks, and dependencies.
• Document repeatable playbooks and coach designated staff so the Library can sustain the program after the engagement concludes.

Required Qualifications:

• Seven or more years of experience in business process documentation, SOP or policy development, or technical writing in operational environments.
• Demonstrated delivery of a high-volume documentation portfolio, 40 or more procedures within a single program, on a fixed timeline.
• Experience working within a formal governance or document control framework, including version control and structured approval workflows.
• Strong facilitation, interviewing, and plain-language writing skills, with samples available on request.
• Proficiency with Microsoft 365, including SharePoint document libraries and advanced Word.
• Availability for scheduled virtual working sessions with Library staff during Eastern Time business hours.

Preferred Qualifications:

• PMP, CAPM, or comparable project management credential, or experience operating within a PMO structure.
• Experience in public sector, library, higher education, or other multi-site public-facing environments.
• Familiarity with security, IT service management (ITIL), or facilities operations domains.
• Experience supporting training and change management for procedural rollouts.