Job Details

Join A Growing Company

Join a small and growing company that serves more than 3 million clients and positions itself in all segments of insurance.

Your Future Challenges

Within the Customer Service Department, you will contribute as a confirmed Client Relationship Manager specialized in Indemnization (Pension) and Succession contracts to:

• The satisfaction and retention of Abeille Assurances clients,
• The control of costs and management deadlines,
• The continuous improvement of the team's activity.

Your Work Environment

You will join a team of about twenty employees, under the responsibility of the Proximity Manager.

Your missions consist of:

• Taking charge of telephone relations with different interlocutors: clients, notaries, beneficiaries, internal services, etc., and treating independently the requests for handling indemnity payments and death capital settlements, with a focus on quality and respect for internal rules:
• Managing the successions of clients holding Obsèques and Individual Life Savings Insurance contracts and managing the handling of indemnities of clients holding Hospitalization and Dependence products, in compliance with our regulatory obligations with an excellence quality level.
• Ensuring service quality: providing expertise in the treatment of successions and indemnities.
• Taking charge of the successions in respect of our policyholders' wishes and our regulatory and fiscal obligations.
• Actively searching for beneficiaries.
• Analyzing the needs of beneficiaries, funeral home providers, heirs, and notaries and responding reliably and rigorously.
• Responding to requests from the tax administration and supporting beneficiaries in their procedures.
• Managing priorities to respect regulatory and contractual deadlines of 48 hours on Obsèques contracts and maintaining a satisfactory level of beneficiary satisfaction.

You will also participate in team life and continuous service improvement.

Are You The Right Person For This Challenge?

With a minimum of Bac+2 in Insurance and/or 3 to 5 years of experience in the life insurance and pension sector, you know the rules of succession and the taxation of life insurance contracts, and you have technical and/or cross-functional skills on indemnity issues.

You are familiar with pension products and also with the rules related to succession and the taxation of life insurance after death.

Dynamic, autonomous, with good interpersonal skills, you demonstrate team spirit, rigor, organization. You show efficiency, analytical and synthesis skills in the management of your files. Finally, you have an appetite for handling telephone calls.

What We Offer You?

• A comprehensive compensation, consisting of: a fixed part, a variable part: individual and collective, through Salary Savings (Participation / Profit Sharing),
• A supplementary company pension (PERE - Company Retirement Savings Plan).
• Telecommuting, framed by an agreement that provides up to 2.5 days of telecommuting per week, accessible after the integration period. Telecommuting entitles to restaurant vouchers, equipment assistance, and a monthly internet allowance.
• An advantageous intercompany health insurance.
• A flexible transport reimbursement, framed by a sustainable mobility allowance, to promote soft mobility.
• Between 26 and 29 days of paid leave and 15 days of additional leave for full-time.
• A CSE with attractive offers and services.
• Insurance products offers and personalized support.
• A warm, friendly, green working environment, 100% flex-office, and easily accessible by transport.