Job Details

Front of House Restaurant Manager

Position Summary:

The Front of House Manager is responsible for overseeing all guest-facing operations of the restaurant to ensure excellent service, smooth daily operations, and a positive dining experience. This role leads the FOH team, maintains service standards, and acts as the primary point of contact between guests and management.

Key Responsibilities

Guest Experience

• Ensure every guest receives prompt, friendly, and professional service
• Handle guest inquiries, concerns, and complaints in a timely and courteous manner
• Monitor dining room flow and atmosphere
• Build relationships with regular guests to encourage repeat business
• Maintain high standards of cleanliness and presentation in all guest areas

Operations

• Oversee daily front-of-house operations including host stand, servers, bartenders, bussers, and runners
• Coordinate with kitchen management to ensure efficient communication between FOH and BOH
• Manage reservations, waitlists, and floor plans
• Ensure compliance with health, safety, and company policies
• Monitor service timing and quality during all shifts

Staff Leadership

• Hire, train, schedule, and supervise FOH staff
• Conduct pre-shift meetings and ongoing staff coaching
• Enforce company policies and service standards
• Handle performance evaluations and disciplinary actions when necessary
• Foster a positive, team-oriented work environment

Administrative Duties

• Create and manage staff schedules
• Control labor costs and maintain timecard accuracy
• Assist with inventory, ordering, and vendor communication
• Prepare daily reports and track sales performance
• Ensure proper cash handling and closing procedures

Qualifications

• Minimum 2-3 years restaurant management experience
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Ability to work in a fast-paced environment
• Knowledge of POS systems and restaurant software
• Flexible schedule including nights, weekends, and holidays
• Food handler and alcohol certification (as required)
• Be able to lift 10-25pds

Skills Required

• Team leadership and motivation
• Conflict resolution
• Time management and organization
• Multitasking under pressure
• Professional appearance and demeanor
• Strong attention to detail

Reports To: General Manager

Supervises: Hosts, Servers, Bartenders, Bussers, Food Runners