Job Details

Remote Travel Client Experience Representative

New York, New York, United States Or refer someone

Remote Travel Client Experience Representative

We're a growing remote travel team looking for a client-focused, detail-oriented professional to join us as a Remote Travel Client Experience Representative.

In this role you'll support clients from the moment they start planning their trip all the way through post-travel follow-up, handling bookings, answering questions, resolving issues, and making sure every interaction reflects a high standard of service. Everything is done remotely with flexible scheduling. Full training and onboarding are provided from day one. No prior travel industry experience required.

Key Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms in a timely, professional manner.
• Assist clients with travel bookings, itinerary changes, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies
• Follow up with clients proactively to confirm travel details and overall satisfaction.
• Resolve client concerns with professionalism, empathy, and effective problem-solving.
• Maintain accurate and up-to-date client and booking records across internal systems.

What We're Looking For

• Excellent communication and interpersonal skills.
• Friendly, professional manner with strong attention to detail.
• Comfortable learning and navigating booking platforms and CRM tools.
• Self-motivated, organised, and able to work independently.
• Confident using computers, email, and online tools.
• Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential.

Technical Requirements

• Laptop or desktop computer.
• Reliable broadband internet connection.
• Smartphone for communication and updates.
• Quiet workspace suitable for client conversations.

What We Offer

• Fully remote work structure
• Flexible scheduling framework
• Structured training and ongoing support
• Collaborative team environment
• Access to industry-related travel benefits