Job Details

Work from Home - Customer Service Coordinator - Digital Operations Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you!To be eligible for this role, candidates must live within a 100-mile radius of one of the following zip codes (excluding CA) and report in person when required, with at least 24 hours notice.23060 (Richmond, VA)23320 (Chesapeake, VA)33634 (Tampa, FL)89144 (Las Vegas, NV)19801 (Wilmington, DE)85029 (Phoenix, AZ)84120 (Lake Park, UT)43213 (Whitehall, OH)Responsibilities and RequirementsDemonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace changeDemonstrate a strong customer focus rooted in empathyCommunicate effectively with peers, management and customersExercise good judgment and independent decision-making skillsDemonstrate exceptional listening, questioning, call control, and de-escalation techniquesBe proactive, have effective time management and organizational skillsDisplay dependability with a solid attendance recordMaintain sufficient reliable private internet connection, not supplied by use of cellular data (not a hotspot)Compensation: $21 per hour.Benefits: At Capital One, you join a complete benefits program that is designed to help you be your happiest, healthiest self and support your well‑being.Basic QualificationsHigh school diploma, GED or equivalent certificationAt least 2 years of customer service or call center experienceAt least 1 year of Google Suite or Microsoft Office experiencePreferred QualificationsAt least 3 years of customer service or call center experienceAt least 6 months of experience in the financial industryWork from Home Technology RequirementsA secure home office environment that is free from background noise and distractionsA reliable private internet connection that is not supplied via cellular data or hotspotA private network that is password protected where you have ownership or line of sight to every device on the networkInternet service must be provided by Cable or fiber with VPN speeds of at least 100 Mbps download and 10 Mbps uploadWork from Home Location RequirementsCandidate must live within a 100‑mile radius of the specified zip codes and report in person when required with at least 24 hours notice; cannot work in California.Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.#J-18808-Ljbffr