Job Details

Dental Treatment Coordinator

Role Overview: We are looking for an organized and patient-focused Dental Treatment Coordinator with a strong background in dentistry or dental administration. This person will help patients understand their recommended treatment plans, insurance coverage, payment options, and next steps. The ideal candidate communicates clearly, follows up consistently, and helps patients feel comfortable and confident about moving forward with treatment.

Key Responsibilities:

• Review treatment plans with patients and explain procedures, timelines, fees, and next steps in simple terms.
• Coordinate appointments for consultations, treatments, follow-ups, and referrals.
• Verify dental insurance benefits, coverage limits, deductibles, and patient responsibilities.
• Prepare treatment estimates and discuss payment plans or financing options with patients.
• Follow up with patients who have pending or unscheduled treatment.
• Answer patient questions regarding procedures, insurance, billing, and scheduling.
• Work closely with dentists, hygienists, dental assistants, and front-office staff to ensure accurate treatment coordination.
• Update patient records, treatment notes, insurance details, and communication logs in the dental practice management system.
• Submit pre-authorizations, insurance estimates, and supporting documents when required. Monitor treatment acceptance and help the practice improve case conversion. Handle sensitive patient and financial information professionally and confidentially. Provide a warm and supportive patient experience throughout the treatment process.