Job Details

ServiceNow Customer Administrator

The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

The candidate will work remotely for the duration of the engagement. However, he or she will need to come onsite for a day or two as requested. The manager will provide as much notice as possible when asking the candidate to come onsite. The candidate must reside in the United States. The candidate will need to come onsite the first day to collect equipment.

Responsibilities

• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Manage the ServiceNow system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:

• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming language

Experience in these areas is a plus:

• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
• Web Services integrations.

Proven ServiceNow implementation experience

Required

2 Years

Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)

Required

2 Years

Basic understanding of ITIL v3 methodologies

Required

2 Years

Understanding of enterprise IT architecture

Required

2 Years

Working knowledge of relational databases

Required

2 Years

Experience with database manipulation via a programming language

Required

2 Years

Impeccable time-management and record keeping

Required

5 Years

The ability to take complex end-user requirements to code

Required

5 Years

A positive can-do attitude & willingness to learn

Required

5 Years

A strong personal commitment to quality service

Required

5 Years

The ability to work independently and with a team

Required

5 Years

LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.

Highly desired

2 Years

Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.

Highly desired

2 Years