Job Details

Room Service Coordinator

At Four Seasons, we believe life is richer when we truly connect with the people and the world around us. Our team members create unforgettable guest experiences through genuine care, attention to detail, and a shared passion for excellence. Four Seasons Resort Hualālai is seeking an In‑Room Dining Coordinator who brings warmth, precision, and enthusiasm to every guest interaction.

What You'll Do:

• Take in‑room dining orders via phone, iPad, and chat platforms with professionalism and care
• Accurately enter and manage guest orders using POS and hotel systems, including special requests, dietary needs, and allergy restrictions
• Provide knowledgeable, engaging descriptions of food and beverage menu items
• Coordinate seamlessly with the culinary team and in‑room dining servers to ensure timely and accurate delivery
• Anticipate guest needs, confirm satisfaction, and resolve requests or concerns promptly
• Maintain accurate guest profiles, order records, and amenity requests
• Uphold Four Seasons service standards, policies, and values in every interaction
• Work collaboratively with Food & Beverage, Front Office, and Housekeeping teams to deliver exceptional guest experiences

What To Bring:

• A genuine passion for hospitality and delivering outstanding guest service
• Six months to one year of customer service experience; luxury hospitality experience preferred
• Excellent communication skills with strong phone and interpersonal etiquette
• Ability to stay organized, focused, and composed in a fast‑paced environment
• Strong attention to detail with the ability to multitask and prioritize effectively
• Basic computer and POS system proficiency
• Team‑oriented mindset with a professional and positive attitude
• Flexibility to work varied schedules, including evenings, weekends, and holidays
• High School Diploma or equivalent
• Tuberculosis (TB) clearance in accordance with local regulations

Join Our 'Ohana & Enjoy Our Amazing Benefits:

• Hourly Rate: $29.79
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs