Waste Management, Inc. - 74-5610 Alapa Street - Responsibilities: Dispatches drivers to calls and assigns routes to balance cost and customer satisfaction; Coordinate with sites/service department to optimize routes; Manage driver staffing levels and route actions for next day; Handle customer service and sales requests related to pickups/deliveries; Troubleshoot delivery/pickup issues to ensure same-day service; Communicate with customers during on-site visits and resolve delays