Job Details

Job Opportunity at Mauna Kea Resort

Aloha and welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 1: Massage Therapist

Primary Responsibilities:

As a Massage Therapist at our luxury resort spa, you will provide personalized, professional massage and body treatments that promote guest well-being, relaxation, and rejuvenation. This role requires exceptional knowledge of the healing arts, a commitment to the highest standards of service, and the ability to create a customized experience for each guest. You will contribute to the spa's mission of delivering outstanding guest service while supporting financial and operational goals.

Essential Duties:

• Greet guests warmly, escort them to treatment rooms, and attend to their immediate needs throughout the spa visit.
• Prepare treatment rooms to client specifications and property service standards.
• Perform massages and body treatments professionally and safely, ensuring guest comfort at all times.
• Conduct pre-treatment consultations to identify contraindications and tailor services appropriately.
• Maintain treatment room cleanliness, restock supplies, fold and store linens, and ensure all spa areas (including locker rooms) are immaculate.
• Uphold sanitation and sterilization standards in accordance with state law and spa policies.
• Maintain professional ethics and ensure personalized, attentive service for every guest.
• Actively promote spa treatments, services, packages, retail products, and seasonal promotions.
• Educate guests on home care regimens and provide detailed aftercare plans.
• Maintain accurate documentation, records, and compliance with company policies and regulatory requirements.
• Respond promptly to guest inquiries, feedback, or complaints to ensure a positive spa experience.
• Assist in general spa operations and perform other duties as assigned.
• Participate in staff training, workshops, and departmental meetings to stay current with spa protocols and offerings.
• Perform other related duties as assigned or required.

Other Duties:

• Strong knowledge of anatomy, massage techniques, and the physiological effects of treatments.
• Ability to provide multiple massage modalities (Swedish, Lomilomi, and Deep Tissue).
• Excellent interpersonal and communication skills, with the ability to educate and build rapport with guests.
• Professional, cooperative, and positive attitude with sensitivity to guest and coworker needs.
• Strong attention to detail and ability to maintain cleanliness and organization in the work environment.
• Collaborative and team-oriented, with the ability to support overall spa operations.
• Computer literate and able to read schedules and operate spa software.

Working Conditions:

• Comfortable working in a spa environment with exposure to lotions, oils, and other spa products.

Work Hours:

• Must be able to work shifts and days determined by the Manager.
• Flexible schedule including evenings, weekends, and holidays as required.

Equipment Use:

• Variety of therapeutic technology, telephone, and computer systems.

Mental and Physical Demands:

• Ability to stand, walk, bend, kneel, twist, reach, and perform massage techniques for extended periods.
• Ability to lift and carry up to 30 pounds (linens, spa equipment, or products).
• Capability to lift and move up to 30 pounds (supplies, linens, or spa equipment).

Communication Demands:

• Must have the ability to communicate verbally and in writing to employees, managers, and guests/clients.
• Ability to communicate over the phone.

Minimum Qualification:

• Minimum of 1-2 years of experience in a luxury resort spa environment.
• Proven experience providing professional massage treatments to a variety of clients.
• Valid Hawaii State Massage Therapy License.
• Current professional liability insurance for massage therapy.
• Certification in Swedish, Lomilomi and Deep Tissue massage modality.
• CPR/AED and First Aid

Preferred Experience:

• Experience performing specialized massage techniques or spa treatments offered in a luxury resort setting.
• Prior training or experience in guest service within a luxury hospitality environment.

Knowledge of spa retail products and ability to recommend and sell treatments and products to guests

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.