Imperial Dade - 74-577 Honokohau Street - Responsibilities: Answer customers' calls in a prompt, friendly, and professional manner; Interface with customers by telephone, electronically, or face-to-face; Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions; Optimize fill rates by providing substitutions for out-of-stock or discontinued items; Escalate customer information, problems/needs, and requests to the customer service manager