Job Details

The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize, lead, and maintain the warranty and service schedule. Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed. Assist with training and development for Field Service Technicians and Field Communications Technicians. Lead regular meetings to align and train the local field service team on best practices. Support the on-boarding and training of new members of the field performance team Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches comple...Technician, Field, Service Technician, Performance, Customer Service, Field Service, Business Services