Job Details

PBX, Full Time

Applicants 18 years of age or older welcome to apply. Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!

King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time PBX to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Handles incoming, interoffice and outgoing calls while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures. Assists Front Desk in communicating with guests and dispatching those requests to other hotel departments.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
• Communicate effectively with guests and fellow team members.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• Anticipate and respond to guest needs.
• Operation of the PBX console.
• Answer phones according to service standards and within 3 rings.
• May take messages over the phone.
• Lends assistance and handles emergencies by phone.
• Maintains records and makes reports as required.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Find solutions quickly, and confidently address and resolve guest concerns.
• Full understanding of the Front Desk system for all guest services.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.
• Act as Front Office dispatch center for radio calls to other departments and receiving desk for calls into Front Desk.
• Log all guests requests and defects in GXP.
• Complete follow up calls to guest rooms for guests defects.

***Management retains the discretion to add or change the duties of the position at any time.***

Knowledge/Education/Experience: One (1) year experience Hotel PBX or front office experience required. Ability to speak multiple languages preferred. High school or equivalent education.

Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and complete work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to provide effective communications, both verbal and written. Ability to prioritize, organize and make good judgments. Strong problem solving ability. Strong attention to detail. Ability to compute basic mathematical calculations. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:

• Competitive Pay
• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Sense of place and culture
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Free Dental Insurance
• Free Life & Temporary Disability Insurance
• Attractive Pension/Retirement Plans
• Monthly Wellness Event
• Reward & Recognition
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Other employee shopping and spa discounts
• Learning & Development Opportunities through Marriott Global Source and MORE!

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort's ohana! Equal Opportunity Employer