Job Details

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Answers calls originating from external and internal sources. Direct caller to appropriate extension or room. Verifies last name of guest for all room calls and assist guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicate with callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers. Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security to calmly direct appropriate action. Appropriately documents all emergencies. Regular attendance in conformance with the standards, ...Operator, Telephone, Hospitality, Manufacturing, Hotel