Job Details

A company is looking for a Manager Customer Service Quality.Key ResponsibilitiesDevelops and coordinates execution of Model Audit Rule requirements and internal control proceduresConducts quality needs analyses and designs training programs for staff developmentEvaluates quality programs and coordinates external regulatory auditsRequired QualificationsHigh School Diploma or Equivalent (GED) requiredMinimum of 9 years of relevant experience requiredMinimum of 5 years in a managerial or supervisory role requiredExperience in developing quality strategies and compliance reportingAbility to create and utilize quality evaluation tools