Job Details

Learning & Development Manager

The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. This role is highly visible and embedded in the day-to-day operation, working side-by-side with leaders and frontline teamscoaching in real time, reinforcing service standards, and translating Auberge's brand programs into daily behaviors that shape the guest experience.

• Spend time in the operation observing, coaching, and elevating service delivery
• Provide real-time feedback to teams and leaders
• Partner with departments to identify gaps and drive performance improvement
• Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning
• Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy
• Ensure learning reflects both brand standards and the Soul of the Place
• Reinforce learning through daily touchpoints, coaching, and ongoing development
• Coach leaders to strengthen their ability to lead, develop, and hold teams accountable
• Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations
• Support engagement, retention, and internal growth across the property
• Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning)

The annual base salary for this position is $75k - $80k.

• 35+ years of leadership experience in luxury hospitality (Rooms, F&B, Guest Services, or similar)
• Experience coaching, training, or developing teams in an operational environment
• Strong facilitation and communication skills
• Confidence influencing and advising at all levels
• High energy and comfort working in a fast-paced, on-the-floor environment
• Strong organizational and analytical skills