Job Details

A company is looking for a Principal Architect - Remote.Key ResponsibilitiesOwn the end-to-end voice solution architecture for Amazon Connect, including IVR/contact flows and routing strategiesDesign and deliver integrations between Amazon Connect and enterprise systems, optimizing self-service voice experiencesPartner with cross-functional teams to translate business outcomes into technical designs and ensure solutions meet security and compliance needsRequired Qualifications5+ years of experience designing and delivering contact center/IVR/voice solutions in production environments3+ years of hands-on experience with Amazon Connect voice implementations3+ years of experience with telephony fundamentalsExperience designing conversational/self-service experiences using Amazon Lex or equivalentAbility to run technical workshops and mentor engineers