Job Details

Suite Experience Manager

Four Seasons Resort Hualalai is looking for a Suite Experience Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the team, the Suite Experience Manager works across disciplines to deliver an exceptional experience.

What You'll Do

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Handles all VIP Guest interactions by multitasking, with the highest level of hospitality and professionalism, accommodating special requests and negotiating packages customizing guest experience based on preferences and looking for opportunities to up sell.
• Make independent decisions regarding work and work assignments assigning suites and guests amongst the Suite Concierge team.
• Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, assists in the reconciliation of charges originating from the Resort Concierge Desk (i.e., limousines, car rentals, flowers, tours), sells and promotes the Hualalai Resort and Four Seasons Resort amenities and services, works closely with the Hualalai Resort outlets to ensure smooth handling of guest requests.
• Processes packages, faxes, messages, and mail which may be either.
• Must be familiar with island and activities offered by recommended vendors.
• Works closely with other departments to ensure smooth handling of guest requests.
• Take ownership of projects given and deliver those in a timely manner. And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• Excellent personal presentation
• Attention to detail and the ability to multitask are required
• Strong problem skills
• The ability to work autonomously.
• A positive and professional attitude
• Team player
• Excellent communication skills both orally and written.
• Demonstrated ability to interact with guests, employees, and third parties.
• Flexible schedule and the ability to work all shifts including weekends and holidays
• Proficient in Word, Excel, and Power Point
• Strong Customer Service Skills

Join Our 'Ohana and Enjoy Our Amazing Benefits:

• Salary Range: $65,000 - $78,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hual?lai.