Job Details

Join us at

Ethica Corporate Office
- a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization that's known for the highest level of care in our communities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with the Project Management Office (PMO) to support CIS projects, including readiness activities, go-live preparation, and post-go-live stabilization.
• Assist with implementation support for CIS initiatives by coordinating tasks, tracking issues, and escalating risks as needed.
• Collaborate with Learning & Development to develop, update, and maintain job aids, quick reference guides, and knowledge articles for CIS-supported technologies.
• Support change management and user adoption efforts by reinforcing new workflows, assisting users during go-live, and providing frontline guidance.
• Assist with communications related to CIS initiatives, including announcements, reminders, go-live messaging, and post-implementation updates.
• Track adoption metrics such as training participation, attendance, completion, basic utilization indicators, and user feedback.
• Collect, document, and communicate user feedback, workflow challenges, and adoption barriers to CIS leadership.
• Serve as a liaison between frontline users, CIS leadership, and project teams during implementation and stabilization phases.
• Support continuous optimization efforts by identifying trends, recurring issues, and opportunities for improvement.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Working knowledge of clinical systems, healthcare workflows, and technology adoption principles
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Effective written and verbal communication skills
• Ability to support change management and user adoption initiatives
  Strong problem-solving skills and attention to detail

MINIMUM QUALIFICATIONS
• Associate degree, technical diploma, or certificate in Informatics, Health Information Technology, Information Systems, Healthcare Administration, Education, Business, or a related field required
Entry-level position; 0-2 years of experience supporting technology, clinical systems, training, customer support, or operational workflows preferred but not required
• Demonstrated interest in healthcare technology, clinical workflows, training, or user support, with the ability to learn new systems and processes quickly
• Experience supporting technology implementations, training, project management, or user support strongly preferred

EEO / M / F / D / V / Drug Free Workplace

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