Job Details

Enrollment/Billing Associate Representative-Evernorth (CarePathRx) Are you energized by helping patients understand their healthcare journey and feel confident about next steps? As an Enrollment/Billing Associate Representative, you play a vital role in creating a clear, compassionate, and seamless experience for patients receiving specialty pharmacy and infusion services.
Schedule: MondayFriday, 9:30 AM6:00 PM EST
Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism
Proactively contact patients to review coverage details and securely obtain payment information when applicable
Create accurate and timely patient financial responsibility letters based on documented insurance benefits
Review patient accounts to identify enrollment needs and initiate appropriate outreach
Enter and update patient demographic and referral information to support timely care delivery
Communicate patient updates effectively to internal partners to ensure alignment and continuity
Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality
High school diploma or GED
Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
Strong verbal and written communication skills with the ability to explain information clearly and compassionately
Proficiency with computers and Microsoft Office applications
Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment
Experience with insurance verification, billing, or enrollment processes
Familiarity with medical terminology
Previous experience supporting specialty pharmacy, infusion services, or healthcare operations
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 24 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.