Job Details

Customer Service RepresentativeThis is a remote position. Leverage your customer service expertise and provide billing support to a company's customers, all from the comfort of your own home!Stride 2 Hire works with our premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.What's needed to provide customer support for this client:Assisting callers with billing inquiriesDetermining offerings customers are missingMaking upgrade and add-on service recommendationsEnsuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)Coding sales accurately and completelyWhat it takes to succeed:Familiarity with company processes and policiesClear, confident and professional communication skills to build trust and rapportUnderstanding of "client call flow"Quick-thinking management of client needsAssertiveness to promote additional products and servicesEmpathy and a sincere desire to assist and prioritize the customerTenacity to understand and deliver on customers' needsEducation necessary:No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.What you'll be doing:Providing great inbound, billing customer service calls.What you need to get started:ApplyA computerHigh speed wired Internet (No WiFi)Phone with headsetPass a background screeningThis is not an offer of employment.