Job Details

Job Title: Business Analyst 2 (Hybrid)

Location: Richmond, VA

Duration: 03 Months with possible extension

Job Description:

The IT Business Analyst II supports client's technology and operations teams by gathering and analyzing business requirements, documenting processes, assisting with solution design, and supporting project execution across multiple program areas

Position Summary

The IT Business Analyst II supports client technology initiatives by gathering requirements, mapping processes, documenting workflows, and coordinating with business and technical teams. This role ensures clear communication, accurate documentation, and smooth execution of IT projects. Candidates should be analytical, organized, and comfortable working in a dynamic, multi-team environment.

Key Responsibilities

Business Analysis & Requirements

• Gather, analyze, and document business and technical requirements.
• Facilitate requirement-gathering meetings and workshops.
• Write user stories, acceptance criteria, and backlog items.
• Support requirement prioritization and refinement with product owners and technical leads.

Process Mapping & Documentation

• Create and update process flows in Visio.
• Document current-state and future-state workflows.
• Produce clear SOPs, reference guides, and operational documentation.
• Support standardization and process-improvement efforts.

Project & Operational Support

• Track tasks, deliverables, and dependencies in portfolio tools.
• Document meeting notes, decisions, and action items.
• Assist with testing activities and UAT coordination.
• Support change management, communications, and training materials.
• Maintain dashboards and reports for leadership.

Stakeholder Communication

• Coordinate between business partners, IT teams, and leadership.
• Communicate requirements, decisions, and project updates clearly.

Other Duties (as needed)

• Assist with onboarding/offboarding for project resources.
• Support procurement documentation and technical input.
• Gather and validate data for reporting or decision-making.

Competencies

• Attention to detail
• Accountability and follow-through
• Analytical problem-solving
• Ability to learn tools quickly
• Clear, professional communication
• Adaptability

Skills:

Skills

Required / Desired

Amount

of Experience

Experience with requirements gathering and documentation.

Required

3

Years

Proficiency with Visio, Excel, Word, Teams, and PowerPoint.

Required

3

Years

Familiarity with workflow or project tools like ServiceNow or Azure DevOps.

Required

3

Years

Strong analytical, organizational, and communication skills.

Required

3

Years

Experience with process mapping or IT project support.

Required

3

Years

Experience in IT or public health environments.

Highly desired

3

Years

Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI.

Highly desired

3

Years

Knowledge of SDLC or Agile practices.

Highly desired

3

Years