Job Details

Position purpose

To lead the strategic vision of the Infusion Intake functional area, the Intake Manager is responsible for deploying technology, vendors, and updated process enhancements in a fast-growing environment. The Intake Manager will assist with team development, including on-going mentoring and training, to ensure that individual and team productivity, as well as other Key Performance Indicators (KPIs), are monitored and communicated consistently. This will include creating appropriate feedback loops to rectify issues in performance.

Responsibilities/Duties/Functions/Tasks:

• Assist in developing standardized policies, procedures, and staffing levels essential to the achievement of the objectives of the Infusion Department. Will continuously review and revise these in collaboration with the department leaders and stakeholders.
• Set and analyze Key Performance Indicator (KPI) data and coordinate revenue cycle analytics for key functions, utilizing available data; quantify expected revenue impact and other characteristics supporting prioritization decisions.
• Lead process change initiatives and implementations for assigned functional area (including new acquisitions, vendor changes, new technology, process upgrades, etc.)
• Actively participate in root cause analysis and coordinate resolution between appropriate parties, escalating when appropriate.
• Support Supervisor(s) and HR team in escalated employee issues/disputes, corrective actions and performance improvement plans
• Facilitate calculating capacity/staffing models and ensure proper staffing against current and projected volumes (including interview, hire and onboard staff)
• Support and hold all vendors accountable for their assigned process flows
• Respond to issues raised, both externally and internally, in a timely and effective manner
• Provide continuous training for quality improvement and stay abreast of all State, Federal and Managed Care regulations as they pertain to revenue cycle. Communicate appropriate changes that need to occur due to these regulations
• Review and approve semi-monthly payroll for direct reports and provide secondary support for supervisor(s)
• Provide employee feedback, coaching, and counseling
• Coordinate commentary in annual employee performance reviews and write/deliver reviews for direct reports
• Lead department team meetings in the designated cadence and support employee engagement efforts
• Attend management meetings and present updates when requested
• Works in collaboration with other members of the Central Billing Office, provider offices and other stakeholder
• Maintains privacy and confidentiality per policy and HIPPA regulations
• Performs other related duties as required and assigned

Qualifications

Education: High school diploma or equivalent required. Bachelor's Degree in Business or Healthcare Management; or 3+ years managing the intake processes and teams or revenue cycle of a healthcare organization (may be substituted with equivalent years of experience)

Experience: 3-5 years of intake experience required, preferably in infusion or oncology. Prior supervisory experience is also required.

Performance Requirements:

• Excellent communication skills, both written and verbal
• Creative, strategic, and analytical skills
• Must possess leadership and persuasive skills
• Strong presentation skills
• Ability to gather and interpret clinical data
• Ability to plan, organize, prioritize, and direct the work of others
• Proficiency in all Microsoft Office applications, particularly MS Word and MS Excel
• Ability to multi-task and prioritize in fast-paced environment
• Strong attention to detail and decision-making skills
• Ability to work efficiently both independently and in a team-oriented environment
• Ability to perform in a deadline driven environment
• Self-motivated with initiative
• Strong sense of ethics
• Ability to manage conflict and resolve issues