Job Details

Position Summary:

The Senior Accounts Receivable Analyst is responsible for supporting the accuracy, reconciliation, and collection of company receivables while ensuring proper revenue recognition across multiple systems and sales channels. This role performs detailed account analysis, manages complex customer accounts, supports audits, and partners cross-functionally with Finance, Sales, Customer Care, and IT to resolve discrepancies and improve AR processes.

Essential Duties and Responsibilities:

• Perform three-way reconciliations between Shopify, NAV, and bank transactions to ensure accurate revenue recognition and payment posting.
• Identify discrepancies between Shopify and NAV (e.g., missed discounts, incorrect sales tax, or transaction errors) and coordinate resolution with the Credit team and Customer Care.
• Investigate EDI-related issues and collaborate with IT to resolve system discrepancies.
• Reconcile monthly AR aging reports and validate that reporting tools (e.g., Looker) align with NAV data.
• Manage collections activities for assigned customer accounts by reviewing aging reports, contacting customers regarding overdue invoices, and resolving outstanding balances.
• Reconcile complex customer accounts, identify discrepancies, and ensure timely resolution.
• Monitor high-risk or special-handling accounts requiring frequent follow-up to prevent delinquency.
• Conduct account clean-up initiatives to bring aged or previously unresolved accounts current and recover outstanding balances.
• Prepare and distribute monthly customer account statements.
• Review customer credit applications and analyze creditworthiness using external credit reporting tools such as Dun & Bradstreet.
• Work with Sales and IT to develop and improve workflows for establishing and managing customer credit and payment terms.
• Maintain detailed account ledgers to provide visibility into account status and payment trends where system limitations exist.
• Prepare monthly AR aging reconciliations and support accurate financial reporting.
• Provide detailed analysis of potential write-offs and submit recommendations to the Controller and CFO for approval.
• Provide significant support for internal and external audits by preparing documentation, reconciliations, and supporting analysis.
• Maintain accurate financial records in compliance with internal controls, company policies, and accounting standards.
• Generate invoices for non-trade receivables including subleases, partnerships, and other manual billing requirements.
• Prepare cash receipts for processing and deposit.
• Perform weekly credit card reconciliations in NAV to ensure customer charges processed through Orbital are recorded accurately and timely.
• Work with Credit and Deductions teams to identify deductions and determine whether they are contractually valid or should be disputed prior to cash application.
• Continuously evaluate current AR policies and procedures and recommend improvements to increase efficiency and accuracy.
• Develop and maintain Standard Operating Procedures (SOPs) to ensure documentation remains current with evolving systems and processes.
• Support the Senior Credit Analyst and provide backup coverage when needed.

Education and Experience:

Bachelor's degree and 4 to 6 years of experience

Benefits:
Charlotte's Web offers a diverse, quality work environment, a great compensation package, and a comprehensive benefits package. Our benefits include medical/dental/vision insurance, pet insurance, 401K match, short term disability, paid days off, and sick time. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.

Physical Requirements:
Position requires the ability to conduct detailed computer-based financial analysis for extended periods, reconcile accounts, and communicate with internal and external stakeholders. Occasional light physical tasks such as lifting office materials up to 10 pounds may be required. Recruiting for this role ends on 4/27/2026.

We are an Equal Opportunity Employer.

Pay Range: $28.00 - $31.50 per hour